Service Manager

ABB is hiring a Service Manager. Level rates it ; you can apply on ABB.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
ABB has 2,200+ other open roles on Level.
Posted in the last few days.

AI in this role

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Business Manager - Commercial and Operations

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

Your Role: Own the Challenge

Creating and driving implementation of service strategy as a member of the management team.
Ensuring that strategic plans are implemented consistently in the service organization through collaboration with other businesses.
Driving, implementing, reporting, and monitoring of performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).
Investing in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction.

What it takes to Run what runs the world

Strategic Sales & Business Development:

Developing and executing service sales strategies.
Identifying new business opportunities.
Growing service contracts, maintenance agreements, and aftermarket revenue.
Achieving sales targets and increasing market share.

Technical Knowledge – Oil & Gas & Industrial Automation:

Knowledge of industrial automation systems (PLC, DCS, SCADA, and SIS).
Promoting automation upgrades, modernization, and Electrical equipment (MV,LV).
Translating customer technical requirements into commercial solutions.

Customer Relationship & Key Account Management:

Building long-term relationships with operators and decision-makers.
Managing strategic accounts and customer satisfaction.
Understanding customer operational challenges and proposing value-added services.
Negotiating service agreements, SLAs, and long-term contracts.
Developing customer loyalty and retention.

Commercial & Contract Management:

Managing pricing strategies, profitability, and service margins.
Negotiating contracts, terms, and conditions.
Managing tenders, RFQs, and RFPs.
Monitoring sales pipelines, forecasts, KPIs, and business performance.

Leadership & Cross-Functional Team Management

Coordinating with Sales Team, service operations, engineering, project management, and supply chain.
Managing customer escalations and ensuring service delivery excellence.
Aligning sales activities with operational capabilities.

What's in it for you

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

How we rate this

Service Manager at ABB rates 39 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.