Service Manager Mexico (Electrification)

AI in this role

Manage the electrical service business unit in Mexico, driving service strategy, P&L, and customer satisfaction.

service-managementp-and-l-managementproject-managementcontract-managementelectrical-systems

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Manager - LATAM

Your role and responsibilities

In this role, you will have the opportunity to implement the service strategy and drive service growth at the respective unit level. Each day, you will lead the Service organization and be responsible for the P&L to achieve performance targets and to optimize the utilization of Service resources. You will also showcase your expertise by running the day-to-day service business to ensure profitable growth and improvement of service productivity.

The work model for the role is: #LI-Hybrid

This role is contributing to the Electrification Services division in Mexico.

You will be mainly accountable for:

Creating and driving the implementation of service strategy as a member of the management team and ensureing that strategic plans are implemented consistently in the service organization through collaboration with other businesses.
Driving consistent development of processes and practices based on customer feedback (Net Promoter Score - NPS).
Ensuring customer focus, understanding of sense of urgency and care in their own area of responsibility.
Driving, implementing, reporting and monitoring performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).
Running the day-to-day service business to ensure profitable growth and improvement of service productivity.
Implementing agreed delivery and performance standards to ensure consistency in quality and customer satisfaction.
Investing in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction and driving continuous improvement culture and the implementation of improvements to achieve service excellence and increase profitability in their own area of responsibility.

Qualifications for the role

Bachelors degree in Electrical, Mechanical, Electro-Mechanical or Automation Engineer
8 yrs + experience in Service Business Management for Electrical Systems industry in Mexico
Customer Service and Contract Management / Install Base Management
Proven Team Leadership experience
Project Management experience in Large projects (3M USD or higher) for Minning, Oil & Gas Utilities, Food & Beverage, or Building/Infrastructure industries
Advance English required
Cost Management and P&L

Benefits
We also offer our employees the following benefits:

Life Insurance
Retirement plan
Accident Insurance
Wellbeing program
Dental insurance
Flex days
Development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF)

More about us

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

How we rate this

Service Manager Mexico (Electrification) at ABB rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Service ManagementP And L ManagementProject ManagementContract ManagementElectrical Systems

Questions you could be asked

Tell me about a project where service management was part of your work. What did you do?
Tell me about a project where p and l management was part of your work. What did you do?
Tell me about a project where project management was part of your work. What did you do?
Tell me about a project where contract management was part of your work. What did you do?
Tell me about a project where electrical systems was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Service Management, P And L Management, Project Management, Contract Management, and Electrical Systems. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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