Service Project Manager (Open also To Protected Categories, Law 68/99)

Service Project Manager

Main tasks:
Project management of NAS for Services contracts execution.

Detailed tasks description and responsibilities

• The Service Project manager reports to the Head of Operative Service.
• He is accountable for customer projects in the domain of Airspace Mobility Solutions (NAVAIDS and Non-Radar Surveillance) with sales, costs, cash and project quality responsibility, ensuring customer satisfaction is achieved.
• Ensures customer satisfaction and maintain Thales processes.
• Monitors project performances through relevant indicators (financial and schedule efficiency)
• Performs Risk Analysis related to his/her area of responsibility.
• Has full international exposure, managing international customers in multi-supplier environments
• Tasks and responsibilities are among others:
• Ensuring all necessary planning, execution and acceptance throughout the execution of the contract.
• Representing Thales interests within the assigned area of responsibility
• Analysis of the contract content and implementation in delivery and service packages
• monitoring and update project sales, sales forecast costs and time schedules
• Managing customer requests and contract changes to closure
• Managing external suppliers
• Creating and maintaining project documentation using Thales internal process instructions and tools
• Execute lessons learned from the project delivery and corresponding feedback to the departments
• Participating in offers, create schedules, costs and risk assessments
• Driving Change Order Management and “upselling” in running projects in close cooperation with the Legal & Contracts and Sales community

Education:

• Engineering degree or equivalent certification
• Certification PMI/PMP project manager (or comparable).

Experience:

• Minimum of 5 years of professional experience in project management with focus in an international business.
• Good knowledge of business administration, contract management and supplier management.
• Ability to stay cool under pressure
• Good knowledge of relevant national/international regulations and standards for air traffic control is desirable

Skills:

• Fluent in English, spoken and written.
• German and/or French is a plus.
• Knowledge of Italian, spoken and written, is a must.
• Microsoft Office expert
• Excellent written presentation and reporting writing skills.
• Independence and creativity in solving problems.
• Project team leadership skills, lateral leadership
• Ability to influence stakeholders
• Customer oriented
• Negotiation experience and strength in dealing with international customers.
• Willingness to travel worldwide.