ServiceNow CMDB Asset Management Specialist, Officer

Role Summary & Role Description

The CMDB Asset Management Specialist is responsible for managing the full lifecycle, accuracy, and integrity of IT asset and configuration data within the Configuration Management Database (CMDB), primarily on the ServiceNow platform. This role plays a critical part in enabling reliable IT operations, regulatory compliance, and data-driven decision-making by ensuring alignment with ITIL standards.The specialist will provide hands-on technical expertise to support CMDB, Foundation Data, and CSDM initiatives, working closely with architects, developers, platform owners, and service teams to deliver configuration data across the oraganization.

Own and manage the end-to-end lifecycle of Configuration Items (CIs) and IT assets within the ServiceNow CMDB, ensuring data accuracy, completeness, and consistency.

collaborate with ServiceNow developers, solution architects, and integration teams to ensure seamless data flow between CMDB, discovery tools, and external systems.

Monitor, analyze, and report on CMDB health metrics (e.g., completeness, correctness, compliance) and lead remediation efforts where gaps are identified.

Support ServiceNow Discovery, Service Mapping, and integrations to ensure accurate and automated population of CI and asset data.

Ensure CMDB processes and data support audit, risk, security, and regulatory requirements

Core/Must have skills
Strong hands-on expertise with ServiceNow CMDB, including CI classes, relationships, reconciliation, and normalization.

Experience supporting IT Asset Management (ITAM) and Configuration Management processes aligned with ITIL standards.

Strong analytical and problem-solving skills with a focus on data quality and process improvement.

Working knowledge of ServiceNow Discovery and system integrations (APIs, data imports, third-party tools).

Minimum 8-10 years of relevant experience working with ServiceNow, CMDB, IT Asset Management, or related ITSM functions

Good to have skills

ServiceNow Certified System Administrator (CSA) and other ServiceNow certifications preferred.

ITIL v3 or v4 certification with advanced knowledge of ITIL best practices and the application of concepts a plus.

Familiarity with cloud platforms, hybrid infrastructure, and modern IT operations models.

Minimum Salary:​

The minimum salary quoted above applies to the role in the primary location specified. If the candidate ultimately works outside of this primary location, the applicable minimum salary may differ.​

Salary will be determined based on factors such as the position, type of work performed, individual skills, job description, working hours, diligence, initiative, self-management, length of employment, availability, and the quantity and quality of work delivered, as well as other objective and non-discriminatory criteria relevant to State Street employees.​

In addition to salary, employees are eligible to be considered for discretionary annual performance-based awards.​

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We Offer:​

• Permanent contract from day one​

• Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)​

• Gold Medical Package for employees and their families (partner and children)​

• Premium life insurance package and private pension plan​

• Wide range of soft skills training, technical workshops, language classes and development programs​

• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice​

• Variety of well-being programs​

• Additional benefits available depending on the seniority of the role

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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