ServiceNow Consultant (Senior Associate)

Job Description & Summary

We’re a team that transforms vision into tech-enabled reality. We look for those who see technology not just as tools or platforms, but as the invisible infrastructure behind strategy, performance, and growth. We turn bold ideas into scalable, secure, and human-centered solutions. 

SHAPING TOMORROW 

Make a real impact, today, and tomorrow, through work that matters. Here, you will tackle today’s toughest challenges with a future-focused mindset; so our clients turn to us first when it matters most. 

Make a real impact 

In this dynamic environment, we are looking for an ambitious and self-driven ServiceNow Consultant – Senior Associate to join our Technology Advisory team in Athens. 

• Design and guide the implementation of ServiceNow ITSM solutions aligned with business needs and ITIL best practices, across Core Modules 

• Translate client requirements into working solutions and support configuration & customization of the relevant modules such as ITSM, ITOM or CSM modules etc.  

• Drive process improvements and automation to enhance efficiency 

• Support ITSM framework adoption and operational integration, focusing on the core processes of incident management, problem management, service management, demand and portfolio management, among other. 

• Deliver training and enablement to users and stakeholders, when required 

• Build reports and dashboards to track KPIs and performance 

• Drive end-to-end project management of ServiceNow engagements - owning scope, schedule, budget, and stakeholder governance 

• Contribute to operating model design and ServiceNow transformations 

• Contribute to business development by supporting proposals development, RFP/RFI responses, and solution pitches (including the building effort and solution licensing estimates) 

What you bring matters 

• University degree in Computer Science or other relevant fields; advanced degrees (MBA, Master’s) are a plus 

• Experience in ServiceNow and ITSM (ITIL-based processes) 

• Hands-on experience with ServiceNow modules (ITSM, workflows, CMDB, etc.) 

• Experience in Banking or Energy sectors is highly appreciated 

• Proven experience delivering ITSM/ServiceNow projects 

• Understanding of IT Governance and Operating Models 

• Experience leading workstreams or mentoring junior team members 

• Ability to deliver solutions from concept to execution 

• Strong communication skills with both technical and non-technical stakeholders 

BRING YOUR BEST, EVERYDAY 

Your skills, integrity, and curiosity make the difference. At PwC Greece, we match that with an environment that brings out your best every day – supported by people who inspire, challenge, and grow with you. 

What we offer goes beyond a competitive package. It’s about creating the conditions for you to learn, belong, and deliver impact. That means: 

• Your work-life balance supported by a hybrid working model 

• Your creativity sparked in collaborative office spaces 

• Your career growing through local and global opportunities 

• Your development advanced with continuous learning and certifications 

• Your well-being cared for with extra leave days and wellness initiatives 

• Your perspective valued in an inclusive team where your impact matters 

Want to unlock new value by applying your unique perspective and talents? At PwC Greece, you lead by example. Our standards for quality and care are high—and together we surpass them. We redefine possibilities for our clients and communities. 

Challenge accepted? 

Our circle of connection matters—it's at the heart of what we do. Click here (PwC life) 

All applicants will be acknowledged and treated in the strictest confidence.