Snr Technical Account Manager, WWPS-UKGI-PS

Amazon is hiring a Snr Technical Account Manager, WWPS-UKGI-PS in London, United Kingdom. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions AWS, cloud architecture and technical support among its tools and skills.
Level classes it as a senior role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Provide technical guidance and cloud operational support as a Senior Technical Account Manager for AWS Enterprise Support customers.

AWS

cloud-architecturetechnical-supportaccount-managementstakeholder-management

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

An AWS Senior Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customers' adoption and use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS. You'll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.

Key job responsibilities
• You'll build solutions provide technical guidance and advocate for the customer * Ensure AWS environments remain operationally healthy whilst reducing cost and complexity * Develop trusting relationships with customers understanding their business needs and technical challenges * Using your technical acumen and customer obsession you'll drive technical discussions regarding incidents trade-offs and risk management * Consult with a range of partners from developers through to C-suite executives * Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers * With a bias for action you'll proactively find opportunities for customers to gain additional value from AWS * Solve a variety of problems across different customers as they migrate their workloads to the cloud * Uplift customer capabilities by running workshops and other enablement sessions.

A day in the life
We partner with some of the most innovative organizations across industries supporting their cloud journeys at every stage. Our team is composed of experienced cloud technologists who are committed to helping customers succeed. We work collaboratively across AWS to ensure our customers receive comprehensive guidance on architecture, operational strategy, and best practices.

About the team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

- Experience in design/implementation/operations/consulting with distributed applications
- Experience in technical engineering

Preferred qualifications

- Experience in internal enterprise or external customer-facing environment as a technical lead
- Experience with AWS services or other cloud offerings

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Snr Technical Account Manager, WWPS-UKGI-PS at Amazon rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Snr Technical Account Manager, WWPS-UKGI-PS is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in GB, London.
The job was posted on September 14, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Cloud ArchitectureTechnical SupportAccount ManagementStakeholder ManagementAWS

Questions you could be asked

Tell me about a project where cloud architecture was part of your work. What did you do?
Tell me about a project where technical support was part of your work. What did you do?
Tell me about a project where account management was part of your work. What did you do?
Tell me about a project where stakeholder management was part of your work. What did you do?
Walk me through how you've used AWS in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Cloud Architecture, Technical Support, Account Management, Stakeholder Management, and AWS. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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