Software Dev Engineer II, Planning Intelligence

Amazon is hiring a Software Dev Engineer II, Planning Intelligence in Hyderabad, India. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Builds AI ●●●●: the job is building AI systems.
The posting mentions software development, distributed systems and predictive modeling among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Build distributed systems and predictive intelligence for an AI-native customer service planning ecosystem.

software-developmentdistributed-systemspredictive-modelingoptimization

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience — across all of our CS channels — in every interaction.

Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network — building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.

We are seeking a Software Development Engineer (SDE2) to join Planning Intelligence (PI) — the AI-native brain of Amazon CS. Our team builds the predictive intelligence that defines how CS creates value: forecasting demand at granular levels in real-time, powering autonomous planning and what-if scenario simulations, shaping network design, and optimizing resource allocation to deliver the customer and business outcomes that matter most.

The ideal candidate will own the design, implementation, and delivery of software that enables these capabilities. You will build distributed systems that plan autonomously, simulate scenarios to evaluate tradeoffs, and optimize resource allocation across the network — directly shaping how millions of customers experience Amazon's support.

Key job responsibilities
Scope & Software Design: You deliver software features and improvements to major portions of your team's software — spanning new development, refactoring, and deprecation. You design solutions that enable new capabilities or improve existing systems, aligned with your team's long-term architectural strategy. You work with customers and stakeholders to understand business value and ensure you deliver the right solutions. You document how your team's software is constructed, tested, and operated, and actively train new teammates.

Execution & Operational Excellence: You are a significant contributor to the full software development lifecycle — scoping, design, code, testing, deployment, and maintenance. You don't settle for the status quo, routinely identifying opportunities to improve your team's operations. You actively participate in code reviews, providing meaningful feedback to senior engineers and seeking early feedback on your own work. You ensure root causes of operational issues are identified and resolved with permanent fixes.

Problem Solving & Impact: You work on difficult problems with visible risks or roadblocks, bringing clarity and identifying simple designs for solutions. You make effective priority tradeoffs between feature development and operational work. You mentor other engineers and resolve disagreements through constructive dialog.

A day in the life
You design and deliver software features that power planning and optimization for Amazon's global customer service network. You write and review code daily, contribute to design discussions, and make tradeoffs between speed and quality. You collaborate with Scientists, Product Managers, and business teams to turn requirements into well-designed, maintainable software. You own your services end-to-end -- from design through operations -- and when things break, you dig deep to find root causes and drive permanent resolution. You mentor teammates, improve team processes, and keep your skills current. Your work directly impacts how millions of customers experience Amazon's support.

About the team
Planning Intelligence is the world leader in providing cost-optimal, AI-driven solutions that enable customers to get best-in-class human support while raising the bar on associate experience. We are responsible for: 1) Planning customer support staffing through autonomous, AI-native systems. 2) Preserving customer experience through intelligent, outcome-based network planning. 3) Ensuring optimal costs through real-time resource optimization. Our team crafts comprehensive workforce management plans by combining predictive intelligence, scenario simulation, and scientific optimization -- moving from reactive, manual planning to systems that continuously learn, adapt, and deliver the right outcomes at scale.

Basic qualifications

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language

Preferred qualifications

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Software Dev Engineer II, Planning Intelligence at Amazon rates 85 out of 100 for how much of the daily work is AI. That makes it Builds AI (AI Level 4 of 4). The level is about AI in the job, not seniority.

Classification

Builds AI. The job is building AI systems.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Software Dev Engineer II, Planning Intelligence is an open job at Amazon.
Level rates this role AI Level 4 of 4: Builds AI.
The role is based in IN, TS, Hyderabad.
The job was posted on July 10, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Software DevelopmentDistributed SystemsPredictive ModelingOptimization

Questions you could be asked

Tell me about a project where software development was part of your work. What did you do?
Tell me about a project where distributed systems was part of your work. What did you do?
Tell me about a project where predictive modeling was part of your work. What did you do?
Tell me about a project where optimization was part of your work. What did you do?
How would you decide a model or AI system is ready to ship?

Adapt your resume

List these exact terms on your resume: Software Development, Distributed Systems, Predictive Modeling, and Optimization. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Lead with what you built, trained or shipped. This role is judged on the AI system itself, not the tools around it.

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