Software Development Engineer, Amazon Connect Contact Lens

Amazon is hiring a Software Development Engineer, Amazon Connect Contact Lens in Vancouver, Canada. It pays CAD 115k-CAD 192k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this software engineer role Builds AI ●●●●: the job is building AI systems.
Tools and skills the posting cites include Amazon Lex, Amazon Polly and Lambda.
Level classifies it as a mid-level role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Develop scalable systems and features for Amazon Connect, leveraging AI and cloud services to transform modern contact centers.

Amazon LexAmazon PollyLambdaAmazon S3Amazon Kinesis

software-developmentartificial-intelligencecloud-computingdistributed-systems

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Want to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact? Excited to join one of the newest and most exciting services? Come join a team that is building a product that will touch millions of people daily.

Amazon Connect is a highly disruptive contact center in the cloud that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available service. With Amazon Connect you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of services such as Amazon Lex, Amazon Polly, Lambda, Amazon S3, and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology we are transforming an industry and the way customers interact with businesses and how agents service them.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Software Development Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center and get the opportunity to design and deliver scaleable, resilient systems while maintaining a constant customer focus.

Industry analysts have said "Amazon Connect is quietly positioned to massively disrupt by enabling companies to focus on customer service not service centers." and "Amazon is totally disrupting the customer contact center space as they have many other market-spaces with customer-centric solutions with open platform integration with assistance from the partner community." As a developer on our team you'll own code end-to-end from design to development and work closely with senior technical leaders within the team and across AWS. You'll have a sound understanding of computer science fundamentals and practical industry experience working across the stack with technology involving modern web, SOA, NoSQL databases, AI, ML, Big Data, and more.

About the team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language

Preferred qualifications

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 114,800.00 - 191,800.00 CAD annually

How we rate this

Software Development Engineer, Amazon Connect Contact Lens at Amazon rates 90 out of 100 for how much of the daily work is AI. That makes it Builds AI (AI Level 4 of 4). The level is about AI in the job, not seniority.

Classification

Builds AI. The job is building AI systems.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Software Development Engineer, Amazon Connect Contact Lens is an open job at Amazon.
Level rates this role AI Level 4 of 4: Builds AI.
The listed salary is CAD 115k-CAD 192k a year.
The role is based in CA, BC, Vancouver.
The job was posted on June 23, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Software DevelopmentArtificial IntelligenceCloud ComputingDistributed SystemsAmazon LexAmazon PollyLambdaAmazon S3

Also common in software engineer jobs at this level

Python LLM C++Machine learning AI agents Kubernetes

Pay

Typical software engineer job: $167k

Use the typical software engineer figure as a reference when pay comes up. See software engineer jobs

Questions you could be asked

Tell me about a project where software development was part of your work. What did you do?
Tell me about a project where artificial intelligence was part of your work. What did you do?
Tell me about a project where cloud computing was part of your work. What did you do?
Tell me about a project where distributed systems was part of your work. What did you do?
Walk me through how you've used Amazon Lex in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Software Development, Artificial Intelligence, Cloud Computing, Distributed Systems, and Amazon Lex. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Lead with what you built, trained or shipped. This role is judged on the AI system itself, not the tools around it.

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