Software Development Engineer , Amazon Customer Service

Amazon is hiring a Software Development Engineer , Amazon Customer Service in Seattle, United States. It pays $144k-$194k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this software engineer role Builds AI ●●●●: the job is building AI systems.
The posting mentions Python, Distributed Storage and software development among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Design and build distributed storage and query systems powering native AI content creation for customer service.

PythonDistributed Storage

software-developmentdistributed-systemscontent-managementai-systems

We are seeking a talented leader with strong technical background to join our Customer Experience Products organization on the Amazon Customer service (CS) Knowledge team. In this role, you will be reimagining how we create and manage content in a Native AI-world, distilling long-form CS help articles, policies, and standard operating procedures to their core underlying facts ('Knowledge Artifacts'). You will have the opportunity to work across the team as we build the foundation that powers customer service experiences across Amazon. This role will give you the chance to tackle challenges that influence millions of customers, sellers, and products around the world.

Key job responsibilities
- Collaborate with experienced cross-disciplinary Amazonians to conceive, design, and bring innovative products and services to market.
- Design and build innovative technologies in a large distributed computing environment and help lead fundamental changes in the industry.
- Build distributed storage, index, and query systems that are scalable, fault-tolerant, low cost, and easy to manage/use.
- Design and code the right solutions starting with broadly defined problems.
- Work in an agile environment to deliver high-quality software.

A day in the life
As a Software Development Engineer, you'll help build products that impact critical customer experiences. You'll tackle complex technical initiatives head-on, building high-quality, scalable systems that serve our global customer base. Working closely with peer engineers, you'll help shape our technical architecture while maintaining direct ownership of key components.

About the team
This role sits within the Customer Experience Products organization on the CS Knowledge team. Our vision is a world where customer and associate-facing CS content is always relevant, accurate, complete, and fresh, and is served-up effectively across all channels. We're shifting the paradigm for content creation and maintenance, moving from an output-driven approach based on static content types to a trusted set of artifacts about Amazon products, services, and policies that generate accurate, consistent, and personalized content in any form. Join our team to help build the foundation that powers customer service experiences across Amazon.

Basic qualifications

- 3+ years of non-internship professional software development experience
- Bachelor's degree or equivalent
- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
- Experience working with REST API based services, or experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP) and experience managing full application stacks from the OS up through custom applications
- Can show strong verbal and written communication skills

Preferred qualifications

- Knowledge of system performance, memory management, and parallel computing principles
- Experience with AWS technologies
- Experience in process design and documentation

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

How we rate this

Software Development Engineer , Amazon Customer Service at Amazon rates 85 out of 100 for how much of the daily work is AI. That makes it Builds AI (AI Level 4 of 4). The level is about AI in the job, not seniority.

Classification

Builds AI. The job is building AI systems.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Software Development Engineer , Amazon Customer Service is an open job at Amazon.
Level rates this role AI Level 4 of 4: Builds AI.
The listed salary is $144k-$194k a year.
The role is based in US, WA, Seattle.
The job was posted on September 11, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Software DevelopmentDistributed SystemsContent ManagementAI SystemsPythonDistributed Storage

Also common in software engineer jobs at this level

LLM Machine learning AI agents Kubernetes Generative AI TypeScript

Pay

This job starts at: $144k
Typical software engineer job: $167k

This posting starts 14% below the typical software engineer job. See software engineer jobs

Questions you could be asked

Tell me about a project where software development was part of your work. What did you do?
Tell me about a project where distributed systems was part of your work. What did you do?
Tell me about a project where content management was part of your work. What did you do?
Tell me about a project where ai systems was part of your work. What did you do?
Walk me through how you've used Python in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Software Development, Distributed Systems, Content Management, AI Systems, and Python. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Lead with what you built, trained or shipped. This role is judged on the AI system itself, not the tools around it.

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