Software Development Engineer, Amazon Customer Service

Amazon is hiring a Software Development Engineer, Amazon Customer Service in Seattle, United States. It pays $144k-$194k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this software engineer role is Works on AI ●●●○: the daily work is on AI products, without building the model.
Tools and skills the posting cites include Java, C and software development.
Level classifies it as a mid-level role.
Level lists 21,000+ other open roles at Amazon.
The role was posted within the past two weeks.

AI in this role

Design and build software systems and distributed services supporting customer service AI guided workflows.

javac

software-developmentdistributed-systemsmachine-learninggenerative-ai

At Amazon, customer obsession is at the core of what we do. We value your creativity, initiative, and ability to innovate and deliver results as we strive to continuously improve the customer experience.

As a Software Development Engineer on this team, you will collaborate with senior software engineers to enhance our technology and design, while developing innovative services that enable our organization to launch Customer Service Artificial Intelligence (AI) Guided-Workflow features. You will be responsible for the global expansion of these services, including implementing instrumentation to monitor metrics and ensure high-quality outcomes. Your solutions will aim to deliver an unparalleled customer service experience by leveraging next-generation engineering and machine learning systems. This includes harnessing the power of Generative AI (GenAI) for enhanced issue understanding, automated resolutions, and guided workflows. In this role, you will collaborate with business partners and leadership, contribute to shaping the product vision, and take the lead in designing robust systems.

Key job responsibilities
- Collaborate with experienced cross-disciplinary Amazonians to conceive, design, and bring innovative products and services to market.
- Design and build innovative technologies in a large distributed computing environment, and help lead fundamental changes in the industry.
- Ability to design and code the right solutions, starting with broadly-defined problems.
- Work in an agile environment to deliver high-quality software.
- Participate in an on-call rotation to support the services owned by the Software team.
- Use Scrum, test-driven development, and continuous deployment to deliver projects based on realistic timelines and resource constraints.

A day in the life
You will work closely with senior leaders across cross-functional stakeholder teams within Amazon to drive collaboration, influence them to prioritize projects, and ensure they adhere to business plans aligned with shared objectives.

Basic qualifications

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
- 1+ years of Object Oriented Design experience
- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field

Preferred qualifications

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

How we rate this

Software Development Engineer, Amazon Customer Service at Amazon rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Software Development Engineer, Amazon Customer Service is an open job at Amazon.
Level rates this role AI Level 3 of 4: Works on AI.
The listed salary is $144k-$194k a year.
The role is based in US, WA, Seattle.
The job was posted on October 15, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Software DevelopmentDistributed SystemsMachine learningGenerative AIJavaC

Also common in software engineer jobs at this level

Python AWS LLM AI agents TypeScript Kubernetes

Pay

This job starts at: $144k
Typical software engineer job: $168k

This posting starts 15% below the typical software engineer job. See software engineer jobs

Questions you could be asked

Tell me about a project where software development was part of your work. What did you do?
Tell me about a project where distributed systems was part of your work. What did you do?
Tell me about a project where machine learning was part of your work. What did you do?
Tell me about a project where generative ai was part of your work. What did you do?
Walk me through how you've used Java in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Software Development, Distributed Systems, Machine learning, Generative AI, and Java. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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