Software Development Engineer, FinTech/Customer Service Tech

AI in this role

Build and maintain platforms, workflows, and AI-powered self-service experiences for Audible's FinTech and Customer Service Technology teams.

ai-agentssoftware-developmentjavapythonagilefintech

At Audible, we believe stories have the power to transform lives. It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.

ABOUT THIS ROLE
As a Software Development Engineer, it’s up to you to define, design and refine the tech that keeps us one step ahead of listeners. Anticipate. Innovate. Bring challenging ideas and we’ll support you with the latest tech, tools, and systems that you need to succeed. We pride ourselves on our ability to imagine and invent solutions to problems of the future. You’ll be essential in this forward-thinking approach to development. Together with the team, you’ll build and maintain our platform to bring thousands of stories to millions of listeners and unleash the power of the human voice.

ABOUT THE TEAM
We build the tools, AI agents, and platforms that power how Audible serves every person who interacts with us — listeners, creators, agents, and internal stakeholders alike. On the FinTech side, we build the workflows that publish content, support content providers, and deliver essential information to legal and financial stakeholders. On the Customer Service Technology side, we build the AI-powered self-service experiences, agent consoles, help centers, and policy-enforcement systems that let listeners resolve issues in a single conversation and give creators a unified support model. Across both teams, the mission is the same: guarantee the right result reaches the right person, on the right surface, every time.

ABOUT YOU
If you’re a dedicated problem solver, this is the role for you. Identifying and overcoming challenges is at the heart of everything you do; whether it’s looking ahead to our listeners problems, or analyzing every inefficiency, you thrive when you strive for perfection. We look for people who take responsibility, who feel the pride in a job well done and see every failure as an opportunity to learn. With a knowledgeable team around you, and opportunities to challenge yourself, it’s a perfect environment to develop and apply your new skills.

As a Software Development Engineer, you will...
- Develop, and test software components and applications for a leading global provider of audiobooks
- Collaborate on an agile engineering team, writing scalable and maintainable code and influencing team decisions
- Collaborate with stakeholders to envision, design, develop, test, and launch customer-centric software solutions
- Utilize technology to tackle challenging problems and deliver high-quality code on schedule
- Demonstrate proficiency in a wide range of data structures and algorithms, applying them effectively
- Independently clarify technical requirements, assess development estimates, and employ diverse design approaches
- Conduct code reviews and provide constructive feedback to team members
- Foster continuous improvement in software quality, customer experience, and product maintainability
- Mentor and lead developers, fostering curiosity and deep technical understanding

ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners' imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers' daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.

Basic qualifications

- 1+ years of non-internship professional software development experience
- Experience programming with at least one software programming language

Preferred qualifications

- Experience in designing and developing large-scale services
- Experience building complex software systems that have been successfully delivered to customers
- Knowledge of software engineering best practices across the development life cycle, including agile methodologies, coding standards, code reviews, source management, build processes, testing, and operations
- Experience handling ambiguous or undefined challenges through strong problem solving abilities
- Experience working in a collaborative team environment to deliver high-quality design solutions
- Basic understanding of security concepts
- Capable of using technology to solve straightforward problems
- Experience in a broad range of data structures and algorithms, knowing when it is (and isn’t) appropriate to use them
- Experience with Computer Science fundamentals including data structures, algorithms, and problem solving

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NJ, Newark - 121,600.00 - 180,600.00 USD annually

How we rate this

Software Development Engineer, FinTech/Customer Service Tech at Amazon rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

AI AgentsSoftware DevelopmentJavaPythonAgileFintech

Questions you could be asked

How do you decide when an AI agent can act on its own versus asking for approval first?
Tell me about a project where software development was part of your work. What did you do?
Tell me about a project where java was part of your work. What did you do?
Tell me about a project where python was part of your work. What did you do?
Tell me about a project where agile was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: AI Agents, Software Development, Java, Python, and Agile. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project — this role expects it to be a running habit.

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