AmazonSoftware Development Engineer II, AWS Support
Amazon is hiring a Software Development Engineer II, AWS Support in Seattle, United States. It pays $144k-$194k a year and Level rates it ; you can apply on Amazon.
Level's read on this job
- Builds AI ●●●● is how Level rates this software engineer role: the job is building AI systems.
- Tools and skills the posting cites include AWS, AI agents and software development.
- Level classifies it as a mid-level role.
- Level lists 21,000+ other open roles at Amazon.
- The role was posted within the past two weeks.
AI in this role
Build AI-native incident detection and response systems using AI agents as a Software Development Engineer in AWS Support.
Kumo is the R&D organization within AWS Support. AWS Incident Detection and Response (IDR) is owned by the Kumo Detection and Protection organization.
IDR show up for customers in the moments that matter most: when a critical workload degrades and the business is on the line. We detect the problem, correlate the signal, and engage the right experts in minutes, often before the customer notices.
Our team within Kumo owns driving enhanced customer experiences supporting customers across their journey: customer onboarding, observability signal ingestion, and incident response correlation services.
Key job responsibilities
We are an AI-native team. We build with AI agents every day, and we apply AI to make incident detection sharper and response faster. We iterate quickly: take bets, deliver in rapid cycles, and adapt and adjust to feedback. You will raise the standards for how software is built and operated with using AI-native practices.
You will work across the breadth of AWS services, because our customers do. You will work with software development teams, product management, incident management engineers, and customers who depend on us.
About the team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic qualifications
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
- 1+ years of Object Oriented Design experience
- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
- Experience programming with at least one software programming language
Preferred qualifications
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually
How we rate this
Software Development Engineer II, AWS Support at Amazon rates 85 out of 100 for how much of the daily work is AI. That makes it Builds AI (AI Level 4 of 4). The level is about AI in the job, not seniority.
Builds AI. The job is building AI systems.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Also common in software engineer jobs at this level
Pay
- This job starts at
- $144k
- Typical software engineer job
- $167k
This posting starts 14% below the typical software engineer job. See software engineer jobs
Questions you could be asked
- How do you decide when an AI agent can act on its own versus asking for approval first?
- Tell me about a project where software development was part of your work. What did you do?
- Tell me about a project where incident response was part of your work. What did you do?
- Tell me about a project where observability was part of your work. What did you do?
- Walk me through how you've used AWS in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: AI agents, Software Development, Incident Response, Observability, and AWS. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Lead with what you built, trained or shipped. This role is judged on the AI system itself, not the tools around it.
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