Software Development Engineer II, Devices Sales & Customer Experience

Amazon is hiring a Software Development Engineer II, Devices Sales & Customer Experience in Mexico City, Mexico. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this software engineer role Little AI ●○○○: aI is not part of the work.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

As a Software Development Engineer at Amazon Devices, you'll be part of teams building and innovating consumer technology at global scale. Our teams build and maintain critical systems that power Amazon's entire device ecosystem, impacting millions of customers worldwide. Here's what makes this role exciting:

Key job responsibilities
- Build large-scale distributed systems that handle millions of requests daily
- Work with innovative technologies including AI/ML, cloud computing, and modern development frameworks
- Design and implement solutions that balance performance, reliability, and scalability
- Contribute to technical decisions that influence the future of Amazon's device platforms

A day in the life
Business Impact

- Directly contribute to the success of Amazon's device portfolio including Echo, Kindle, Fire TV, Ring, Blink, and more
- Help shape customer experiences across shopping, content consumption, and device interactions
- Drive automation and efficiency in critical business processes
- Provide technical solutions to complex business problems

Growth and Innovation

- Work in a start-up like environment while leveraging Amazon's scale
- Participate in the full product development lifecycle
- Collaborate with world-class engineers and thought leaders
- Opportunity to contribute to innovative solutions and best practices
- Learn and grow with exposure to multiple technologies and domains to complex business problems

About the team
You'll join one of several high-impact teams working across the Amazon Devices ecosystem:

- Demand Planning and Forecasting: Build ML-powered forecasting systems and scalable solutions for global device inventory management
- Customer Shopping Experience: Create next-generation shopping experiences and personalization systems for Amazon Devices across platforms
- Device Services and Subscriptions: Develop subscription platforms, service integration frameworks, and real-time entitlement systems
- Photos and Media Services: Build consumer applications for Echo Show, Fire TV, and mobile platforms with cloud-based media processing
- Financial Systems Automation: Design high-throughput financial processing systems and automated reconciliation platforms

Basic qualifications

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language

Preferred qualifications

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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How we rate this

Software Development Engineer II, Devices Sales & Customer Experience at Amazon rates 22 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Software Development Engineer II, Devices Sales & Customer Experience is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in MX, DIF, Mexico City.
The job was posted on April 8, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon