Software Development Engineer II, PXT Departures

Amazon is hiring a Software Development Engineer II, PXT Departures in Seattle, United States. It pays $144k-$194k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Works on AI ●●●○ is how Level rates this software engineer role: the daily work is on AI products, without building the model.
Tools and skills the posting cites include Generative AI, RAG and LLM integration.
Level classifies it as a mid-level role.
Level lists 21,000+ other open roles at Amazon.
The role was posted within the past week.

AI in this role

Design and build an AI-native, composable case management platform to unify employee departure experiences across Amazon.

generative-ai

ragllm-integrationsoftware-developmentcase-managementdistributed-systemsmentoring

What is Departures Tech all about?
Amazonian Experience and Technology is investing heavily in technology to modernize and unify the employee departure experience across Amazon's workforce of more than 1.3 million people. Our mission is clear: deliver a seamless, dignified, and operationally excellent experience for every Amazonian navigating a departure. Our team includes dedicated engineers, product managers, and operations managers building world-class systems that serve employees, HR partners, managers, and service delivery teams across the globe.

We are looking for a SDE II to design the end-to-end case management experience a single, unified platform that brings clarity, composability, and intelligence to how multiple service delivery teams manage departure cases from initiation through resolution.

The work we do matters. Every departure impacts a real person navigating one of the most significant transitions in their career. Supporting employees and the teams that serve them with transparent, efficient, and empathetic technology makes a profound difference. We are our own customers; it's our colleagues we support, our processes we streamline, and our data we must safeguard.

Who are we looking for?  We are looking for a talented Software Developer with a strong technical background, customer obsession and bias for action with a track record of leading and delivering robust solutions quickly. Strong judgment and communication skills, long-term technical vision, and continuous focus on engineering and operational excellence are essential for success in this role. You will be expected to be proficient technically, mentor and grow junior developers, encourage software development best practices, and iterate quickly ensuring delivery of a unified case management experience that integrates across multiple service delivery teams. Our north star is a composable, AI-native platform that provides:   A single unified experience for case workers across all service delivery functions; one interface to manage cases regardless of departure type or workflow stage  Clear data funnels and journey visibility; real-time insight into where a case stands, what's happened, and what comes next across the full lifecycle  An AI-native composable architecture; leveraging generative AI to intelligently route cases, surface relevant context, enable seamless transition to a human for understanding the overall landscape enabling them to make the right decisions.   The best candidates will have deep expertise in full-stack development, cloud-native patterns (event-driven architectures, data streaming, microservices), and hands-on experience designing and shipping GenAI-powered features including LLM integration, retrieval-augmented generation (RAG), agent-based systems,. They will be comfortable navigating a complex internal ecosystem of HR systems, front-end platforms, and data stores to recommend, extend, or build both foundational capabilities (case lifecycle management, workflow orchestration, communication automation, population segmentation, audit trails) and intuitive user-facing experiences that abstract underlying system complexity.   Key job responsibilities  What you'll do:
* As an SDE2 you will be responsible for designing and building new features on a low latency, high through put unified case management platform serving multiple service delivery teams with distinct but overlapping workflows
* Build composable, AI-native services that enable intelligent case routing, contextual recommendations, automated summarization, and conversational interfaces
* Build clear data models and pipelines that provide end-to-end visibility into the customer journey from case creation through resolution and post-departure follow-up
* Drive API-first design patterns that enable extensibility and integration with existing Departures systems (TAA, DLS, DSS, HRSC, Manager Hub, A to Z)
* Raise the technical bar through code reviews, design reviews, and mentorship of SDEs across the team
* Operate with high ownership in an ambiguous space — this is a Day 1 initiative where you'll shape both the product and the engineering culture

Key job responsibilities
What you'll do:
* As an SDE II, you will be responsible for designing and building new features on a low latency, high through put unified case management platform serving multiple service delivery teams with distinct but overlapping workflows
* Build composable, AI-native services that enable intelligent case routing, contextual recommendations, automated summarization, and conversational interfaces
* Build clear data models and pipelines that provide end-to-end visibility into the customer journey from case creation through resolution and post-departure follow-up
* Drive API-first design patterns that enable extensibility and integration with existing Departures systems (TAA, DLS, DSS, HRSC, Manager Hub, A to Z)
* Raise the technical bar through code reviews, design reviews, and mentorship of SDEs across the team
* Operate with high ownership in an ambiguous space — this is a Day 1 initiative where you'll shape both the product and the engineering culture

Basic qualifications

- 3+ years of non-internship professional software development experience
- Experience programming with at least one software programming language
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience

Preferred qualifications

- Bachelor's degree in computer science or equivalent
- 2+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

How we rate this

Software Development Engineer II, PXT Departures at Amazon rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Software Development Engineer II, PXT Departures is an open job at Amazon.
Level rates this role AI Level 3 of 4: Works on AI.
The listed salary is $144k-$194k a year.
The role is based in US, WA, Seattle.
The job was posted on October 19, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

RAGLLM IntegrationSoftware DevelopmentCase ManagementDistributed SystemsMentoringGenerative AI

Also common in software engineer jobs at this level

Python AWS AI agents TypeScript Kubernetes React

Pay

This job starts at: $144k
Typical software engineer job: $168k

This posting starts 14% below the typical software engineer job. See software engineer jobs

Questions you could be asked

How would you design a retrieval step so the model answers from real data instead of guessing?
How have you integrated a large language model into a production application?
Tell me about a project where software development was part of your work. What did you do?
Tell me about a project where case management was part of your work. What did you do?
Tell me about a project where distributed systems was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: RAG, LLM Integration, Software Development, Case Management, and Distributed Systems. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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