Software Development Engineer, PXT ESTech

Amazon is hiring a Software Development Engineer, PXT ESTech in Bellevue, United States. It pays $144k-$194k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this software engineer role Builds AI ●●●●: the job is building AI systems.
The posting mentions AWS, Generative AI and software engineering among its tools and skills.
Level classes it as a senior role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Architect and build AI-powered HR support platforms leveraging AWS and generative AI to deliver scalable employee experiences.

AWSGenerative AI

software-engineeringsystem-architecturemachine-learning-operations

Do you want to revolutionize how millions of Amazonians worldwide receive HR support? Are you passionate about building intelligent, AI-powered solutions that transform employee experiences? Do you want to work on a platform that combines AWS services with generative AI to deliver personalized, efficient HR support at Amazon scale? If so, we invite you to join the Employee Services Technology team within Amazon's People eXperience & Technology (PXT) organization.

In this role you will:

1. Lead the architectural design and development of critical platform features, ensuring solutions are highly scalable, maintainable, and align with AWS best practices
2. Drive technical excellence through mentorship of junior engineers and establishment of coding standards, design patterns, and engineering best practices
3. Architect and implement AI powered solutions leveraging AWS services to enable predictive support capabilities and automated workflow orchestration
4. Design and build robust integration patterns between multiple HR systems while ensuring data security and compliance
5. Partner with product and business stakeholders to translate complex requirements into elegant technical solutions
6. Lead cross-team technical initiatives and drive consensus on architectural decisions
7. Champion operational excellence through monitoring, alerting, and continuous improvement of system reliability

Our mission is to transform how HR support works at Amazon by:

1. Delivering swift, accurate, and personalized support through an AI-enhanced unified platform
2. Building intelligent systems that anticipate employee needs and proactively surface solutions
3. Creating seamless experiences that connect service teams across Amazon's HR support ecosystem
4. Developing scalable solutions that optimize workforce management and operational efficiency

Key job responsibilities
You will also partner with SDE-IIIs and Principal Engineers in the organization to drive execution of our 3-year architecture plans (3YAP) for the technology as well as drive tradeoff decisions balancing long term vision with delivering immediate impact to our customers. You will be a mentor for SDE-Is in the team, coaching your peers on engineering excellence and leadership principles and partner with SDMs and PMs to deliver team level goals. Lastly, you will also get an opportunity to be mentored by other Sr. engineers in the team and learn from Principal Engineers while working on the goals.

A day in the life
Write maintainable, well-structured, and testable code to advance your in-flight project and submit a code review to the team
Design a system to solve an Amazon scale problem and present a design document to the team to build consensus on your recommended approach
Attend a team-level operations review meeting to understand system health and identify actions we need to take to keep the system available for our clients
Meet with a customer to understand the problems they are facing, brainstorm solutions, and discuss with your management to affect team priorities
Review a teammate's code change and raise the bar on team code quality by providing insightful comments
Research new technologies that could help simplify your team's system and draft a message to the team with your findings
Root cause and resolve a trouble ticket filed by a customer of your system
Attend a one to one meeting with your manager to receive support on your work and discuss career development

About the team
We are part of Amazon's People eXperience & Technology (PXT) organization, focused on building and evolving the HR Service Desk / A to Z Service Central - a transformative platform that revolutionizes how HR support is delivered to Amazonians worldwide. Our team is at the forefront of developing solutions that combine AI-powered employee relationship management with streamlined workflows.

Our mission is to empower People Services teams to provide swift, accurate, and personalized support while reducing manual effort and improving operational efficiency. We're currently engaged in exciting initiatives including implementing Gen AI solutions, and building innovative features to enhance the employee support experience.

Basic qualifications

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language

Preferred qualifications

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 143,700.00 - 194,400.00 USD annually

How we rate this

Software Development Engineer, PXT ESTech at Amazon rates 85 out of 100 for how much of the daily work is AI. That makes it Builds AI (AI Level 4 of 4). The level is about AI in the job, not seniority.

Classification

Builds AI. The job is building AI systems.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Software Development Engineer, PXT ESTech is an open job at Amazon.
Level rates this role AI Level 4 of 4: Builds AI.
The listed salary is $144k-$194k a year.
The role is based in US, WA, Bellevue.
The job was posted on August 11, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Software EngineeringSystem ArchitectureMachine Learning OperationsAWSGenerative AI

Also common in software engineer jobs at this level

Python LLM C++Machine learning AI agents Kubernetes

Pay

This job starts at: $144k
Typical software engineer job: $167k

This posting starts 14% below the typical software engineer job. See software engineer jobs

Questions you could be asked

Tell me about a project where software engineering was part of your work. What did you do?
Tell me about a project where system architecture was part of your work. What did you do?
Tell me about a project where machine learning operations was part of your work. What did you do?
What's a project where you used AWS hands-on?
Walk me through how you've used Generative AI in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Software Engineering, System Architecture, Machine Learning Operations, AWS, and Generative AI. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Lead with what you built, trained or shipped. This role is judged on the AI system itself, not the tools around it.

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