Software Development Manager - Agentic AI, Alexa for Shopping (Rufus)

Amazon is hiring a Software Development Manager - Agentic AI, Alexa for Shopping (Rufus) in London, United Kingdom. Level rates it ; you can apply on Amazon.

Level's read on this job

Builds AI ●●●● is how Level rates this role: the job is building AI systems.
The posting mentions LLMs, software development and team management among its tools and skills.
Level classes it as a lead role.
Amazon has 20,000+ other open roles on Level.
Posted in the last few days.

AI in this role

Lead an engineering team building agentic shopping experiences and AI-powered customer systems using large language models.

LLMs

software-developmentteam-managementagentic-aiagile-methodologiestechnical-leadership

We are seeking a Software Development Manager to build agentic shopping experiences on Amazon. Alexa for Shopping (AFS), formerly Rufus, is Amazon's Shopping AI, a high-visibility generative AI investment within the Stores business built on large language models (LLMs). Our vision is for AFS to be an always-on personal shopping agent that learns what matters to each customer, anticipates their needs, and acts on their behalf. Beyond responding to requests, AFS will proactively recognize opportunities to help, suggest timely next steps, and follow through on goals that unfold over days, weeks, or months.

More specifically, this role is in a team building new software systems and customer experiences that will greatly expand AFS's availability to new cohorts of customers. The team is building agentic AI systems powered by LLMs, working at the intersection of frontier AI technology and one of the world's largest e-commerce platforms. This team is strategic and has visibility with leadership at the highest levels.

The role offers a chance to build and launch AI-powered customer experiences from the ground up, and to work closely with an exceptional group of product, engineering, and science leaders to shape the future of shopping at Amazon.

If you are passionate about reinventing e-commerce, helping customers offload tedious shopping tasks to smart, autonomous AI, and building a team that does the same, this is a rare opportunity to define the future of agentic commerce at Amazon.

Key job responsibilities
- Shape the strategic direction and vision for agentic shopping experiences by connecting customer and business needs with emerging technical opportunities.
- Provide technical leadership, vision and career guidance to help your team grow and do their best work.
- Build an engineering culture of ownership, pride and operational excellence that delivers high-performing solutions, and drive best practices within your team and across the organization.
- Work closely with engineering, science, design, and product and program management in an agile environment to deliver the best technical designs and approaches.
- Anticipate bottlenecks, manage escalations and make smart trade-offs that balance business needs with technical constraints.

A day in the life
As a Software Development Manager on the AFS Agentic team, you will:

- Lead a highly talented team of SDEs building scalable software systems and customer experiences powered by AI and LLMs.
- Partner with product, program, engineering and science teams across AFS and the wider Amazon organization to clarify requirements and build execution plans.
- Unblock your team day to day while setting a strategic quarter- to year-long vision that improves how the team works and delivers better AI-powered experiences for Amazon's customers.

Basic qualifications

- Experience managing a team of high calibre Software Engineers developing complex, world class, scalable software systems that have been successfully delivered to customers
- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems
- Experience delivering products against plan in a fast-paced, multi-disciplined, distributed-responsibility and often ambiguous environment
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience in leading the definition and development of multi tier web services
- Experience partnering with product and program management teams

Preferred qualifications

- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
- Experience building products leveraging large language models, generative AI, or agentic AI systems

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Software Development Manager - Agentic AI, Alexa for Shopping (Rufus) at Amazon rates 85 out of 100 for how much of the daily work is AI. That makes it Builds AI (AI Level 4 of 4). The level is about AI in the job, not seniority.

Classification

Builds AI. The job is building AI systems.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Software Development Manager - Agentic AI, Alexa for Shopping (Rufus) is an open job at Amazon.
Level rates this role AI Level 4 of 4: Builds AI.
The role is based in GB, London.
The job was posted on November 9, 2026.
Seniority: lead.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Software DevelopmentTeam ManagementAgentic AIAgile MethodologiesTechnical LeadershipLLMs

Questions you could be asked

Tell me about a project where software development was part of your work. What did you do?
Tell me about a project where team management was part of your work. What did you do?
Tell me about a project where agentic ai was part of your work. What did you do?
Tell me about a project where agile methodologies was part of your work. What did you do?
Tell me about a project where technical leadership was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Software Development, Team Management, Agentic AI, Agile Methodologies, and Technical Leadership. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Lead with what you built, trained or shipped. This role is judged on the AI system itself, not the tools around it.

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