Software Development Manager, Amazon Rufus

Amazon is hiring a Software Development Manager, Amazon Rufus in London, United Kingdom. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Builds AI ●●●●: the job is building AI systems.
The posting mentions Large Language Models, Generative AI and Conversational AI among its tools and skills.
Level classes it as a senior role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Manage a team of software engineers building generative AI and large language model-powered conversational shopping experiences.

Large Language ModelsGenerative AIConversational AI

software-developmentteam-managementagentic-workflowsnatural-language-processing

Join us at Amazon as we reinvent shopping and search again! We're not just talking about improving the existing Amazon shopping experiences, we're building a brand-new world where shopping is effortless and intuitive through the power of generative AI. Leveraging state-of-the-art Large Language Models and generative AI, we're creating a live, two-way natural language conversational shopping and search experiences that are fast, helpful and trustworthy.

As people turn to Amazon for deeper insights and understanding about products earlier and earlier in their shopping journeys, we're stepping up to the challenge by synthesizing complex information and multiple perspectives so customers can explore Amazon’s vast catalog to find exactly the products that solve their particular needs. Imagine having a back and forth conversation with an AI assistant helping you to articulate a problem you’re trying solve, effortlessly answering your product questions and giving you trustworthy advice and recommendations for what to buy. Also imagine a world where this same AI assistant reduces your mental load by proactively predicting and then fulfilling your shopping needs without you needing to interfere, thus saving you time and money along the way. We are building such an AI assistant to become the digital manifestation of the helpful salesperson that asks customers what they need, helps them navigate the store, waits unobtrusively while they look over the shelves, and helps them find complementary goods. What does economics have to teach this salesperson? Can we embed lessons from the behavioral literature to help customers? This is an opportunity to embed economic expertise into large scale generative models. This is just the beginning, and the future is yours to shape.

We're searching for pioneers who are passionate about using technology and innovation to fundamentally change how customers shop, and who are ready to make a lasting impact on the industry and even disrupting how Amazon serves customers. You'll be a senior technical leader working with talented scientists, economists, engineers, and product leaders to innovate on behalf of our customers and help turn generative AI shopping into Amazon’s next business pillar.

A day in the life
This Software Development Manager will:

Manage a highly talented team of SDEs on the Rufus Agentic team. The tasks will involve interacting with product, program and other Rufus and broader Amazon teams to clarify the requirements and build execution plans for the team.
Defining tactical actions to unblock the team and lay out a strategic quarter or year long vision for the team to improve its efficiency and deliver better solutions for Amazon's customers.

Basic qualifications

- Experience managing a team of high calibre Software Engineers developing complex, world class, scalable software systems that have been successfully delivered to customers
- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems
- Experience in leading the definition and development of multi tier web services
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product and program management teams

Preferred qualifications

- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
- Experience delivering products against plan in a fast-paced, multi-disciplined, distributed-responsibility and often ambiguous environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Software Development Manager, Amazon Rufus at Amazon rates 90 out of 100 for how much of the daily work is AI. That makes it Builds AI (AI Level 4 of 4). The level is about AI in the job, not seniority.

Classification

Builds AI. The job is building AI systems.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Software Development Manager, Amazon Rufus is an open job at Amazon.
Level rates this role AI Level 4 of 4: Builds AI.
The role is based in GB, London.
The job was posted on July 14, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Software DevelopmentTeam ManagementAgentic WorkflowsNatural Language ProcessingLarge Language ModelsGenerative AIConversational AI

Questions you could be asked

Tell me about a project where software development was part of your work. What did you do?
Tell me about a project where team management was part of your work. What did you do?
Tell me about a project where agentic workflows was part of your work. What did you do?
Tell me about a project where natural language processing was part of your work. What did you do?
Walk me through how you've used Large Language Models in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Software Development, Team Management, Agentic Workflows, Natural Language Processing, and Large Language Models. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Lead with what you built, trained or shipped. This role is judged on the AI system itself, not the tools around it.

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