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Software Development Manager, Device Partnerships, Prime Video
AI in this role
Software development manager leading device certification tooling transition to a fully-automated agentic process leveraging GenAI.
Gen AI
Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows including Amazon Originals and exclusive licensed content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.
Key job responsibilities
- Manage the device certification team which is responsible for ensuring that every Living Room device (TV, Set-top box, games console) provides a high quality Prime Video streaming experience across hundreds of millions of devices
- Manage the operational support of devices, ensuring that third-party device software updates do not the impact the Prime Video streaming experience
- Design, build and support tooling that enables device manufacturers to install, test and monitor Prime Video performance across install base of millions of customers
- Transition the currently manual certification and support processes to a fully-automated agentic process leveraging Gen AI to create new workflows as required
- Manage the career growth of the team members, including training and transitioning those that want to transfer from support engineering to software engineering as manual steps are replaced with automation
About the team
The Device Certification team works directly with third-party device manufacturers (e.g. Samsung, LG, Sony) and distributors to ensure that Prime Video works seamlessly on any living room device across the globe.
The team provides tooling to support third-party and internal engineers to certify that Prime Video is running correctly on these devices, and to manage and monitor the software running on them.
Basic qualifications
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience in leading the definition and development of multi tier web services
- Experience managing engineers
- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems
- Experience partnering with product or program management teams
Preferred qualifications
- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
How we rate this
Software Development Manager, Device Partnerships, Prime Video at Amazon rates 70 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.
Classification
Works on AI. The daily work is on AI products, without building the model.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Gen AI
Questions you could be asked
- What's a project where you used Gen AI hands-on?
- Describe a typical day in a role like this one: which parts run through AI directly?
- If you removed AI from this role, what would be left, and how do you decide what still needs a human?
Adapt your resume
- List these exact terms on your resume: Gen AI. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.
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