Solutions Architect III, Bedrock Customer Success - AWS Mantle

Amazon is hiring a Solutions Architect III, Bedrock Customer Success - AWS Mantle in Seattle, United States. It pays $154k-$208k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this solutions architect role Works on AI ●●●○: the daily work is on AI products, without building the model.
The posting mentions Bedrock, AWS and system architecture among its tools and skills.
Level classes it as a senior role.
Amazon has 21,000+ other open roles on Level.

AI in this role

Lead customer engagements and build internal platforms, agentic systems, and validation pipelines for AWS Bedrock.

bedrockaws

system-architecturecloud-architectureagentic-systemscustomer-success

We are looking for a Senior Solutions Architect to join the AWS Bedrock Customer Success Engineering Escalations and Engagements Team (CSET-ENE). This is a customer-facing role, and our engagements often occur at the most difficult points in a customer's journey with our services.

As a Senior Solutions Architect you are a credible technical leader — to our customers, and to the service teams you partner with. You will lead engagements where the business objective is only partially defined ("reduce escalations," "customers can't get capacity confidence") and neither the technology strategy nor the solution design exists yet. You take that undefined space and return with a design, a working system, and an adopted mechanism. Your scope is at the program and business-objective level rather than the individual engagement, and you are expected to lead a team or small-org initiative from an ambiguous prompt to something shipped.

The distinguishing outcome at this level is that a single engagement produces a fix for the entire customer base, not just the customer in front of you. You drive service teams to commit to and ship changes, and you hold them to it. You own root cause resolution of complex problems whether they originate with a customer or inside AWS, and you know which problems are worth escalating to a service team's roadmap versus solving with a work-around.

You will communicate to a publishable bar across a widening set of audiences — engineering, Support Operations, TAMs, service teams, and customers' technical and business leaders. You will author RCAs and customer messaging, write design docs and narratives that let others build on your decisions, and lead training with significant educational impact. Because CSET engages closely with customers during vulnerable periods in their use of our services, this role requires high emotional intelligence and the judgment to know how and when to act.

You will build, and your building is a first-class part of how you are evaluated. On this team an SA's leverage is expressed as software they design, own, and operate — investigation platforms, agentic systems, knowledge-ingestion pipelines, validators. You will own internal platforms end to end, including the unglamorous parts: credential handling, cost and blast-radius controls, data provenance, secure defaults. High shipping cadence is expected; what distinguishes an SA is the judgment inside the volume.

Key job responsibilities
**Customer engagements & escalations**
- Lead the highest-impact escalations and troubleshooting engagements, including situations where customer trust is already damaged and the technical picture is contested.
- Own root cause resolution of complex problems — customer-side or internal — and assemble the cross-team investigation needed to get there.
- Drive service teams to commit to and ship fixes that benefit the whole customer base. Name the bug, get it prioritized, and follow it to deployment.
- Give service-wide visibility to latent issues so the next TAM, Support engineer, or customer does not re-discover them.
- De-escalate difficult situations and deliver bad news with empathy and the right level of detail.

**Architecture & enablement**
- Consult on current and planned customer architectures, applying judgment about short- and long-term implications of trade-offs — extensibility, flexibility, scalability, maintainability, cost.
- Turn customer constraints into opportunities to simplify, and recognize when a design's complexity limits future scale.
- Influence product roadmap and features on behalf of customers; distill customer feedback into clear business and technical requirements product and engineering teams can act on.
- Lead the development of technical content — best-practice guides, blogs, workshops, canonical troubleshooting and escalation documentation — and teach others how to produce content to the same bar.
- Author migration and remediation guides that remain reusable beyond the event that prompted them.

**Communication**
- Author RCAs, customer wording, and mass communications that exemplify best practice, and raise the bar for others' wording through review.
- Meet with our largest internal and external customers, including senior technical leaders and mid-level business executives.
- Write effective narratives and present them to your leadership and across teams.
- Speak at events with significant educational impact for technical and business audiences.

**Building & mechanisms**
- Own internal platforms end to end: design the architecture, write the code, ship continuously, and operate the result.
- Write the design doc before the code so the trade-off is recorded, not reconstructed.
- Build for reuse — installable, documented, tested, and runnable by the team without you.
- Codify expertise into mechanisms: investigation patterns, lessons-learned guardrails, validators, and knowledge pipelines, so a problem solved once is never re-solved from scratch.
- Adopt agentic and model-native approaches where they belong and refuse them where they do not. Knowing when *not* to use the new thing is part of the bar.
- Work safely in codebases the team owns but did not originate — land components into another team's standards and language, with tests and secure handling, without destabilizing the host.

**Process & force multiplication**
- Accelerate the team by creating or optimizing multiple cross-team processes — known-issues review, escalation flow, knowledge ingestion, wording review — replacing manual toil with mechanisms.
- Decrease escalations from AWS Support by examining case data and improving the escalation path itself; recognize that the ideal state of escalations does not require your direct engagement.
- Create, deliver, and lead training — primarily for AWS Support Operations and TAMs, and also for service engineers and customers.
- Run recurring team mechanisms such as office hours and known-issues review.
- Actively recruit, mentor, and develop others; provide technical assessments and feedback for SA promotions.
- Ensure the team is stronger because of your presence, but does not require your presence to be successful.

Basic qualifications

- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 3+ years of design, implementation, or consulting in applications and infrastructures experience
- 10+ years of IT development or implementation/consulting in the software or Internet industries experience

Preferred qualifications

- 5+ years of infrastructure architecture, database architecture and networking experience
- Knowledge of SAP systems (like SAP Business Suite, S/4HANA, SAP Business Warehouse, SAP HANA, SAP Business Objects, etc.) and their architecture and infrastructure needs
- Experience working with end user or developer communities
- Experience managing relationships with SAP customers and partners
- Experience in SAP S/4HANA, SAP Cloud Platform, SAP Cloud ERP and Cloud ERP Private
- Experience in SAP clean core design concepts, including design and build using non-SAP technologies in domains such as Generative / Agentic AI, and data & analytics

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 153,600.00 - 207,800.00 USD annually

How we rate this

Solutions Architect III, Bedrock Customer Success - AWS Mantle at Amazon rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Solutions Architect III, Bedrock Customer Success - AWS Mantle is an open job at Amazon.
Level rates this role AI Level 3 of 4: Works on AI.
The listed salary is $154k-$208k a year.
The role is based in US, WA, Seattle.
The job was posted on August 19, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

System ArchitectureCloud ArchitectureAgentic SystemsCustomer SuccessBedrockAWS

Also common in solutions architect jobs at this level

Python Generative AI Azure LLM Google Cloud Machine learning

Pay

This job starts at: $154k
Typical solutions architect job: $168k

This posting starts 9% below the typical solutions architect job. See solutions architect jobs

Questions you could be asked

Tell me about a project where system architecture was part of your work. What did you do?
Tell me about a project where cloud architecture was part of your work. What did you do?
Tell me about a project where agentic systems was part of your work. What did you do?
Tell me about a project where customer success was part of your work. What did you do?
Walk me through how you've used Bedrock in your day-to-day work.

Adapt your resume

List these exact terms on your resume: System Architecture, Cloud Architecture, Agentic Systems, Customer Success, and Bedrock. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

Want an expert to read your CV for this job?

Free. Send your CV and the role you want next. We reply by email within 2 to 4 business days.

Get a free CV review Get an express CV review Check your resume with the ATS resume checker

Get new solutions architect jobs (Works on AI ●●●○ or higher) by email

One email a week with the new solutions architect jobs (Works on AI ●●●○ or higher), each rated for how much AI is in the work. No recruiter spam, unsubscribe in one click.

Free. One email a week. Unsubscribe in one click.