Solutions Engineer, Developer Solutions and Engineering, Developer Solutions and Engineering

Amazon is hiring a Solutions Engineer, Developer Solutions and Engineering, Developer Solutions and Engineering in Sunnyvale, United States. It pays $110k-$185k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions Perl, Java and Shell among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Provide technical solutions and escalation debugging for mobile app developers on the Amazon Appstore.

PerlJavaShell

debuggingtroubleshootingmobile-developmentsdk-support

Are you passionate about mobile apps? As a Solutions Engineer for Content Apps and Partner Engagement (CAPE) team, you will develop world class technical solutions to enable developers, distribute their apps and games within the Amazon Appstore, and grow their businesses. As a Solutions Engineer, you will work with third party developers to analyze and resolve issues with application development for general Android, Amazon mobile SDKs and APIs, as well as Amazon Fire devices. You will be interacting with both external developers and internal teams via a number of communication channels to drive solutions that meet developer needs. If you have a passion for the app space, a solid understanding of the technologies involved, and a strong ability to communicate clearly and advocate for mobile app developers, this role is for you.

Key job responsibilities
- Escalation level debugging and troubleshooting for app developers
- Analyzing, solving, and creating solutions for developers
- Developing documentation and other materials to support developers
- Act as a subject matter expert for Amazon mobile APIs and Services, as well as Amazon Devices
- Driving projects to improve the Amazon developer experience
- Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
- Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.
- Read and understand complex application code and make code fixes to resolve support issues
- Develop tools to aid operations and maintenance.
- Ownership of one or more Digital products or components.
- Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
- Work with engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.

A day in the life
The SE team currently has four key responsibilities: 1) Ongoing Steady State Support across partners, 2) Feature Integration and New App Launch Support, 3) Operational Excellence to improve time-to-resolution and reporting on tactical support and 4) Tier-2 support for un-managed partner apps and drive issues to closure working with internal product teams to assist in resolution as needed.

About the team
CAPE Developer Support & Engineering (DSE) team manages technical support for customer and partner issues and app feature integrations on Managed Video Partner apps (SPARQ based partner segmentation in US/CA & International countries)

Basic qualifications

- Bachelor's degree in computer science or equivalent
- 4+ years of technical support experience
- Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP), or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience with web-based applications and HTTP

Preferred qualifications

- 4+ years of software development with object oriented language experience
- Experience developing software code in one or more programming languages (java, python, etc.)
- Knowledge of web services technologies such as SOAP, HTTP, WSDL, XSD, and REST
- Knowledge of UNIX/Linux operating system
- Experience troubleshooting issues and root cause analysis
- Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience troubleshooting and debugging technical systems
- Proven track record in working on enterprise level large scale n-tier applications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Sunnyvale - 109,900.00 - 185,000.00 USD annually

How we rate this

Solutions Engineer, Developer Solutions and Engineering, Developer Solutions and Engineering at Amazon rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Solutions Engineer, Developer Solutions and Engineering, Developer Solutions and Engineering is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $110k-$185k a year.
The role is based in US, CA, Sunnyvale.
The job was posted on April 24, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

DebuggingTroubleshootingMobile DevelopmentSdk SupportPerlJavaShell

Questions you could be asked

Tell me about a project where debugging was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where mobile development was part of your work. What did you do?
Tell me about a project where sdk support was part of your work. What did you do?
Walk me through how you've used Perl in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Debugging, Troubleshooting, Mobile Development, Sdk Support, and Perl. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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