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SOP Specialist, OPTIMA

Amazon is hiring an SOP Specialist, OPTIMA in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

  • On Level's scale, this role is Works on AI ●●●○: the daily work is on AI products, without building the model.
  • The posting mentions MS Office, Visio and HTML among its tools and skills.
  • Level classes it as a mid-level role.
  • Amazon has 20,000+ other open roles on Level.
  • Posted within the past week.

AI in this role

Design and develop standard operating procedures and annotation workflows to support the evaluation of LLM models.

MS OfficeVisioHTML
technical-writingstandard-operating-procedurescontent-strategyllm-evaluationannotation-workflow
The SOP Specialist will be responsible to design and develop standard operating procedures (SOPs) for Optima HiTL and HoTL operations in Amazon. This role plays a critical part in supporting the development and evaluation of LLM models through SOP content strategy and associated annotation workflow development in close partnership with Product Managers, Data Scientists, SDEs, and other cross-functional teams. If you have a passion for writing clear, precise instructions and thrive in a fast-paced environment with agile deadlines, this role is a great fit for you. Join us in changing the future of everyday life!

Basic qualifications

- Bachelor's degree in English, Communications, Linguistics, or a related field
- Experience communicating with a wide range of stakeholders, including colleagues and leadership, or experience with external customer interaction
- Knowledge of MS-Office tools including Word, Excel, PowerPoint and Visio
- Knowledge of HTML at the intermediate level
- Experience in project management
- 1+ years experience in Technical writing

Preferred qualifications

- Master's degree in English, Communications, Linguistics, or a related field
- Experience in building content for AI models

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

SOP Specialist, OPTIMA at Amazon rates 70 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

  1. ●●●● Builds AI80 to 100
  2. ●●●○ Works on AI60 to 79
  3. ●●○○ Uses AI40 to 59
  4. ●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Technical WritingStandard Operating ProceduresContent StrategyLLM EvaluationAnnotation WorkflowMS OfficeVisioHTML

Questions you could be asked

  1. Tell me about a project where technical writing was part of your work. What did you do?
  2. Tell me about a project where standard operating procedures was part of your work. What did you do?
  3. Tell me about a project where content strategy was part of your work. What did you do?
  4. Tell me about a project where llm evaluation was part of your work. What did you do?
  5. Tell me about a project where annotation workflow was part of your work. What did you do?

Adapt your resume

  • List these exact terms on your resume: Technical Writing, Standard Operating Procedures, Content Strategy, LLM Evaluation, and Annotation Workflow. An applicant tracking system matches the wording, not the idea.
  • Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
  • Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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