SOPORTE A PRODUCTOS FX L2 - SDS QRO.

Santander is hiring a SOPORTE A PRODUCTOS FX L2 - SDS QRO.. Level rates it ; you can apply on Level.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Tools and skills the posting cites include Confluence, Fix Protocol and Linux.
Level files it as a mid-level role.
Level lists 1,000+ other open roles at Santander.
The role was posted within the past week.

AI in this role

Provides L2 production support, troubleshooting, and maintenance for FX e-Trading and Distribution systems.

confluencefix-protocollinuxunix

incident-managementagileproduction-supportautomation

SOPORTE A PRODUCTOS FX L2 - SDS QRO.

Country: Mexico

Key Responsibilities

Provide L2 production support for FX e-Trading and Distribution systems, ensuring incidents are investigated, managed and resolved effectively.
Manage, maintain and support business-critical applications and their operating environments.
Perform start-of-day checks, continuous monitoring and regional handovers as part of the global follow-the-sun support model.
Deliver application support, maintenance and testing through Agile methodologies, working within squad-based teams.
Track outstanding production issues and coordinate with appropriate technology, business and vendor teams through to resolution.
Liaise with internal stakeholders, external clients and third-party vendors.
Identify process improvement opportunities and automate repetitive or manual support activities.
Provide support for Liquidity Providers, pricing engines and aggregation platforms.
Coordinate and provide support for vendor and third-party FX applications.
Perform client onboarding onto eCommerce / FX platforms, including conformance testing and monitoring of client connections.
Work with Network teams on SSL configuration/licensing and certificate renewals.
Work closely with UNIX/Linux, Database, Network, Market Data, Infrastructure and Firewall teams during outages and code/infrastructure changes.
Use strong FIX protocol knowledge to troubleshoot electronic trading connectivity and message flows.
Participate in bank-wide DR/BCP/isolation tests and site switches, and work with Production Support teams on remediation.
Support infrastructure changes, business checkouts, releases and failovers, including planned weekend activity where required.
Document incidents, known issues, operating procedures and new processes in Confluence.
Participate in weekend and on-call support rotas. The resource must be flexible and willing to work in shift rotation across different time zones as required by the global support model.

How we rate this

SOPORTE A PRODUCTOS FX L2 - SDS QRO. at Santander rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

SOPORTE A PRODUCTOS FX L2 - SDS QRO. is an open job at Santander.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in OFNA TECH AND OPER CDMX.
The job was posted on October 14, 2026.
Seniority: mid.
Applications are handled by Santander. Apply on Santander

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Incident ManagementAgileProduction SupportAutomationConfluenceFix ProtocolLinuxUnix

Questions you could be asked

Tell me about a project where incident management was part of your work. What did you do?
Tell me about a project where agile was part of your work. What did you do?
Tell me about a project where production support was part of your work. What did you do?
Tell me about a project where automation was part of your work. What did you do?
Walk me through how you've used Confluence in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Incident Management, Agile, Production Support, Automation, and Confluence. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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