Specialist, AP Service Delivery

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

About the job
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description
As an AP Specialist within our Service Delivery framework, you are responsible for the end-to-end execution of the accounts payable process. Beyond standard processing, you will apply your growing expertise to ensure high-quality data, resolve operational complex issues, support the broader finance team in maintaining seamless vendor relationships and handle month-end closing tasks.

Responsibilities:

1. Handle day-to-day invoice processing including 3-way matching, ensure high accuracy and completeness for all invoices, following the defined standard processes.
2. Handle complex invoices and exceptions independently or with minimal supervision. Achieve set target SLAs and KPIs (Cycle Time, Accuracy rate, Volume Target and others).
3. Prioritize and manage the accounts payable invoice backlog to ensure timely processing and adherence to service level agreements (SLAs) and KPIs.
4. Support Manager in resolving discrepancies and complex queries from internal and external stakeholders.
5. Strictly adhere to internal controls, regional accounting standards, and company policies to mitigate financial risk.
6. Identify, report bottlenecks in the AP workflow, and suggest automation or process improvements to enhance service delivery.
7. Maintain positive relationships with all stakeholders and respond in a professional and timely manner.
8. Support obtaining necessary approvals and resolution of issues for non-standard invoices and all related documentation processing.
9. Adhere to company policies, accounting standards, and legal requirements in all accounts payable processes
10. Stay informed about changes in regulations and contribute to compliance efforts
11. Provide backup support to other AP teams, ensuring continuity of data maintenance and issue resolution when required
12. Perform Ad hoc tasks as assigned

• Candidate must possess at least a Bachelor's/College degree in Accountancy or any related Finance business courses
• With at least 2-3 years of working experience in a similar field
• Strong command of Google and Microsoft apps (Google sheet, Pivot Tables, VLOOKUPs, etc.) to analyze datasets.
• Experience with SAP (highly preferred) or similar large-scale ERP systems.
• Good communication skills - both oral and written
• High attention to detail, a process-oriented approach, and the ability to work under minimal supervision.
• Prior experience in a Shared Services Centre (SSC), BPO or E-commerce environment is preferred