Specialist - Claims Service

Marsh McLennan is hiring a Specialist - Claims Service in Gurugram, India. Level rates it ; you can apply on Marsh McLennan.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Tools and skills the posting cites include claims handling, insurance and client service.
Level classifies it as a mid-level role.
Level lists 624 other open roles at Marsh McLennan.
The role was posted within the past two weeks.

AI in this role

Process and submit First Notice of Loss for insurance claims while managing client service and regulatory compliance.

claims-handlinginsuranceclient-servicecompliancecommunication

Company:

Marsh

Description:

We are seeking a talented individual to join our Claims Service team as part of our Marsh Risk business at Marsh. This role will be based in Gurugram. This is a hybrid role that has a requirement of working at least three days a week in the office.

Specialist – Claims Service (Grade C1)

What can you expect?

Excellent exposure to complex & diverse claims handling.
Opportunity to enhance Claims knowledge and understanding & build on client management skills.

Solid understanding of Insurance

As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role.

Within the first 30 days, we expect you to gain good understanding of the role and requirement that it entails. Within 60 days, attain competency & have a good understanding of process and systems & finally within 90 days be able to handle the claim processing with limited support

We will count on you to:

Client Service Management:

· Processing and Submission of First Notice of Loss to the Carriers. Monitoring and filing responses from Carriers and following up as necessary

· Liaison with Carriers & Internal Stakeholders

Liaise with Advocacy team to resolve all queries in order to send out the FNOL within stipulated timelines
Provide ideas and suggestions for improving working methods taking into account client and member experience, where appropriate implement and document to line manager for adoption across the business.

Compliance, Regulatory and Procedural Responsibilities

Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company
Appropriate usage of Marsh Speciality's systems to monitor, record and retain information
Demonstrate clear understanding of regulatory requirements
Proactively ensures compliance with regulatory and risks framework
Adheres to policies, guidelines and operating procedures
Keeps own knowledge and expertise up to date and relevant
Identifies and evaluates risks appropriately. Recognises how own actions impact on compliance

What you need to have:

3+ years of work experience

Graduate in any stream

Fair understanding of Insurance Broking business and dynamics
Good command over spoken and written English
Superior comprehension and articulation skills
Ability to priorities and organize tasks, work within stiff timelines
Eye for detail and innovative mindset

What makes you stand out:

CII certification
Post-Graduation/Certificate Courses in Insurance
Experience on handling Insurance claims

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

How we rate this

Specialist - Claims Service at Marsh McLennan rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Specialist - Claims Service is an open job at Marsh McLennan.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Gurugram - DLF Building.
The job was posted on October 29, 2026.
Seniority: mid.
Applications are handled by Marsh McLennan. Apply on Marsh McLennan

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Claims HandlingInsuranceClient ServiceComplianceCommunication

Questions you could be asked

Tell me about a project where claims handling was part of your work. What did you do?
Tell me about a project where insurance was part of your work. What did you do?
Tell me about a project where client service was part of your work. What did you do?
Tell me about a project where compliance was part of your work. What did you do?
Tell me about a project where communication was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Claims Handling, Insurance, Client Service, Compliance, and Communication. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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