Specialist - Insurance Operations

Company:

Description:

Marsh South Africa is seeking candidates for a “Specialist - Insurance Operations (Claims Advisory)” based in the Cape Town office:

What can you expect?

• Maintain quality in all areas of client deliverables, including monitoring delivery and invoicing to ensure client is satisfied.
• Take a pro-active approach to all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards; (Client First Principles)

We will count on you to:

• Independently service clients and manage a portfolio of complex and significant claims and clients

• Receive new claims from clients and/or colleagues - review, process, collect information and notify all appropriate insurers.
• Identify and validate all potentail policies and coverage information; update core claims applications and track the process through to completion of each claim movement or until finalization of the Marsh responsibilities agreed with the client.
• Manage, facilitate and action all subsequent movements or activities, including settlement or payment as appropriate and reporting, through to completion of the claim
• Provide procedural claims guidance and advice to clients
• Build and maintain effective relationships with clients, colleagues, service providers , third parties and insurers
• Effectively communicate with clients, colleagues, third parties or insurers as appropriate at all times, and as per local procedures
• Proactively handle ,manage and prioritize tasks and activities to ensure adherence to local ,client service standards ,deliverables and Key Performance Indicators (KPI's)
• Build and maintain effective relationships with clients, colleagues, service providers , third parties and insurers
• Generate claims reports as required, validate, supplement and distribute as necessary
• Attend meetings with clients, insurers or third parties as required

What you need to have:

• Legal degree/Diploma or university degree (or equivalent experience) would be advantageous
• Matric required
• Insurance qualification preferable
• FAIS Accreditation preferable
• RE Examination preferable / to be obtained
• Minimum 5 years’ work experience in the sector
• Ability to manage complex claims
• Self-insurance, aggregate and captive claims handling knowledge.
• Excellent decision-making skills
• Experience in a client-facing role

What makes you stand out

• Great communicator, collaborator, influencer.
• Continuous improvement approach
• Think outside of the box and a can-do attitude
• Clear and concise oral and written communication skills
• Strong numerical skills
• Excellent organization skills – able to prioritize work and meet deadlines
• Excellent interpersonal skills – able to work within a team
• Comfortable and experience working with technology (solutions)
• Proficient in Microsoft Office tools (or equivalent) – Outlook, Word and Excel
• Strong problem solving capabilities