Specialist Workplace Services (m/w/d)

Roche is hiring a Specialist Workplace Services (m/w/d). Level rates it ; you can apply on Roche.

Level's read on this job

On Level's scale, this role is Uses AI ●●○○: an ordinary role that requires AI tools.
Tools and skills the posting cites include Intune, it support and mobile device management.
Level classifies it as a mid-level role.
Level lists 1,200+ other open roles at Roche.
The role was posted in the last few days.

AI in this role

Specialist Workplace Services at Roche to manage modern IT services, digital collaboration tools, and support compliance-conforming AI assistants.

Intune

it-supportmobile-device-managementtroubleshootingitilcustomer-support

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Was Dich erwartet:

Als Specialist Workplace Services (m/w/d) gestaltest Du aktiv das moderne digitale Arbeitsumfeld und begleitest die kontinuierliche technologische Transformation am Standort. Du verbindest moderne IT-Lösungen mit den Bedürfnissen der Mitarbeitenden, um ein optimales IT-User-Erlebnis sicherzustellen.

Das machst Du bei uns:

Du sicherst die effektive und produktive Nutzung moderner IT-Services sowie digitaler Kollaborationstools für alle Mitarbeitenden.
Du berätst Anwender:innen zielgerichtet, förderst den User Self-Service und schaffst ein nahtloses digitales Arbeitsumfeld.
Du steuerst automatisierte Bereitstellungsprozesse (z. B. Zero Touch Provisioning), verwaltest mobile Endgeräte (iOS/Intune) und verantwortest den Hardware-Lifecycle gemeinsam mit Dienstleistern.
Du analysierst Fehlerursachen proaktiv mit modernen Diagnosetools und optimierst kontinuierlich unsere Services.
Du begleitest die Einführung innovativer Technologien (z. B. KI-Assistenten) compliance-konform und förderst den Wissensaustausch.
Du steuerst externe Managed Service Provider nach SLAs und bringst Dein Know-how in lokale wie globale IT-Projekte ein.

Wer du bist:

Du brennst für moderne IT-Arbeitsplätze, arbeitest gerne eigenverantwortlich und vermittelst komplexe IT-Themen serviceorientiert:

Du hast eine IT-Ausbildung (oder eine kaufmännische Ausbildung mit IT-Fokus) abgeschlossen und bringst mindestens 3 Jahre Erfahrung im IT-Support oder Digital Workplace mit.
Du beherrschst Troubleshooting (Hard- und Software), Mobile Device Management (iOS/Intune), Windows-Umgebungen sowie moderne Kollaborationstools.
Du nutzt Kennzahlen und Analysetools gezielt, um Probleme proaktiv zu lösen und Services zu verbessern.
Du steuerst Managed Service Provider souverän und bist mit ITIL-Standards vertraut.
Du arbeitest agil, organisierst Dich selbstständig und lernst kontinuierlich dazu.
Du kommunizierst überzeugend auf Deutsch und Englisch (Wort und Schrift) und hast Spaß an der Arbeit in verteilten Teams.

Deine Bewerbung:

Wir bitten Dich um einen aktuellen Lebenslauf und deine offiziellen (Bildungs-) Zeugnisse/Nachweise. Weitere Dokumente werden derzeit nicht zwingend benötigt.

Bewerbe dich jetzt – wir freuen uns!

Your contact to us! With people. For people.

Do you need further support?

Please have a look at our FAQs, you will find them via https://careers.roche.com/global/en/faq.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

How we rate this

Specialist Workplace Services (m/w/d) at Roche rates 40 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Specialist Workplace Services (m/w/d) is an open job at Roche.
Level rates this role AI Level 2 of 4: Uses AI.
The role is based in Grenzach.
The job was posted on November 9, 2026.
Seniority: mid.
Applications are handled by Roche. Apply on Roche

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

It SupportMobile Device ManagementTroubleshootingItilCustomer SupportIntune

Questions you could be asked

Tell me about a project where it support was part of your work. What did you do?
Tell me about a project where mobile device management was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where itil was part of your work. What did you do?
Tell me about a project where customer support was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: It Support, Mobile Device Management, Troubleshooting, Itil, and Customer Support. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.

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