Spécialiste en Support Technique

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

The Technical Support Specialist is responsible for providing technical assistance and support via phone or email to customers using our analyzers. They address technical issues, conduct user training, and maintain equipment to ensure optimal customer satisfaction.

Responsabilities

• Diagnose and resolve issues remotely.
• Respond to technical inquiries from customers and propose suitable solutions.
• Perform tasks in compliance with established standards, guidelines, work processes, policies, and procedures.
• Assist with customer service activities related to the different product line (FTIR/ICOS/POWER/METAL).
• Ensure a high level of customer satisfaction.
• Contribute to achieving and exceeding the service department's sales targets.
• Train customers on the use and maintenance of equipment.
• Collaborate with internal teams (R&D, production, commercial) to improve products and services.

The customer service specialist is based in Quebec (Qc, Canada). However, the nature of the position may require occasional travel to both customer sites (United States and International) and various ABB offices.

Qualifications

• Degree in physical engineering, physics, chemistry, electronics, or related fields; or DEC with 3 years of relevant experience.
• Knowledge of spectroscopy analysis is an asset.
• Excellent written and spoken French and English; French required, English for communication outside Quebec.
• Strong communication, customer satisfaction focus, and ability to manage multiple tasks independently.
• Good interpersonal skills, problem-solving abilities, and professionalism.

Employment Equity & Inclusion Statement (Canada)

ABB values the dedication, commitment, and expertise of all our employees. As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada’s diversity, including:

• Women

• Indigenous Peoples

• Members of visible minorities

• Persons with disabilities

ABB is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodation during any stage of the recruitment process, we encourage you to let us know.