Capital OneSr. Associate, Associate Relations
Capital One is hiring a Sr. Associate, Associate Relations. Level rates it ; you can apply on Capital One.
Level's read on this job
- Level rates this role Little AI ●○○○: aI is not part of the work.
- The posting allows some remote work.
- Tools and skills the posting cites include employee relations, case management and process improvement.
- Level classifies it as a senior role.
- Level lists 2,000+ other open roles at Capital One.
AI in this role
Oversee associate relations operations, manage employee cases, and provide HR guidance and process improvements.
Summary:
- To assist the Principal HR Specialist, may supervise HR Coordinators, manage and ensure day-to-day operations meet standards and achieve goals in the assigned functional area of Human Resources (such as Associate Relations).
General Responsibilities:
1. Provides functional support in the assigned sub-function, including but not limited to:
Associate Relations
- Oversees day to day management of Associate Relations (AR) administration processes
- Supervises and accounts daily case management included but not limited to AR-related cases, inquiries and notifications
- Liaises with associates on AR related inquiries and ensures that inquiries are responded timely and logged accurately
- Prepares AR documentation and AR-related reports for audit, and must be submitted on designated time
- Analyzes data - case trends, AR-related monitoring, etc
- End to end handling of AR-related tasks
- Conducts Learning Session, New Hire Orientation and People Manager Onboarding
- Serves as an AR partner to other stakeholders
- Conflict resolution and mediation
2. People Management, as applicable
- Ensures individual and team productivity targets are achieved through periodic reviews and adjustments, as needed
- Provides individual career development coaching to team, including relay of feedback, support for continuing education training, as well as manifestation of desired competencies, behavior, and values
3. May be assigned / rotated across related sub-functions, including but not limited to sub-functions within HR
4. All other job-related duties that may be assigned from time to time
Basic Qualifications:
- College graduate or equivalent work experience
- 3 years working experience in related discipline, with 1 year in supervisory role
- Skills Required:
- Knowledge in Philippine labor laws and regulations, strong case management experience, project management and process improvement
- Excellent oral and written communication skills, analytical skills, customer focus
- Amenable to working in a hybrid setup on a mid shift schedule
Preferred Qualifications:
- Preferably graduate of Psychology, Business Administration, Marketing, Communication Arts or other related course
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
How we rate this
Sr. Associate, Associate Relations at Capital One rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where employee relations was part of your work. What did you do?
- Tell me about a project where case management was part of your work. What did you do?
- Tell me about a project where process improvement was part of your work. What did you do?
- Tell me about a project where conflict resolution was part of your work. What did you do?
- Tell me about a project where human resources was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Employee Relations, Case Management, Process Improvement, Conflict Resolution, and Human Resources. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Get your CV reviewed before you apply
Send your CV and the role you want next. Your review arrives by email within 3 days.
Get new remote AI jobs by email
One email a week, each job rated for how much AI is in the work. No recruiter spam, unsubscribe in one click.
Free.
Similar roles
Other roles that involve little AI, at other companies.
What kind of AI work fits you?
Answer 12 practical questions in about three minutes. Get a simple profile, the work it points to, and live roles to explore next.
Find my next step