Sr. Business Intel Engineer, Customer Shopping and Delivery Experience

Amazon is hiring a Sr. Business Intel Engineer, Customer Shopping and Delivery Experience in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions SQL, data analysis and business intelligence among its tools and skills.
Level classes it as a senior role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Senior business intelligence engineer analyzing large datasets to optimize customer shopping and delivery experiences at Amazon.

SQL

data-analysisbusiness-intelligencestakeholder-managementproblem-solving

The Amazon Delivery and Shopping Experience Product Team is looking for a talented Sr. Business Intelligence Engineer who develop solutions to optimize customer experience by disproportionately improving discoverability and speed. As part of Amazon’s DEX product team, we have the opportunity to be at the forefront of DEX product thought leadership - working on some of the most difficult Customer Experience problems while partnering with research scientists, software developers, and business leaders. With the focus on driving real impact on Amazon's long-term profitability, we build new analysis from ground up, proposing new concepts and technology to meet business needs. We need strong BIEs who enjoy and excel at diving into data, analyzing root causes, defining long-term solutions and driving their implementation with stakeholders.

This position requires superior analytical thinkers, able to quickly approach large ambiguous problems and apply your technical and engineering expertise to rapidly prototype and deliver solutions. This skill also requires you to work across a variety of teams, including software tech teams, operations, finance, category, search, and inventory platform (software) teams. Successful candidates must thrive in fast-paced environments which encourage collaborative and creative problem solving, be able to measure and estimate risks, constructively critique peer research, extract and manipulate data across various data marts, and align research focuses on Amazon’s strategic needs.

We are NOT a reporting team and we are not looking for reporting analysts. We are looking for people with a flair for recognizing trends and patterns while correlating it to the business problem at hand. If you have an uncanny ability to decipher the exact policy/mechanism/solution to address the challenge and ability to influence people using hard data (and some tact) then we are looking for you!

Key job responsibilities
As a Sr. BIE in the team, you will work closely with program managers, software developers, research scientists, and product managers to analyze massive data sets, identify areas to improve, define metrics to measure and monitor programs, and most importantly work with different stakeholders to drive improvements over time. You will also work closely with internal business teams to extract or mine information from our existing systems to create new analysis, and expose data from our group to wider teams in intuitive ways. As a BIE embedded in the product team you have the opportunity to participate and shape product development as well as leverage your technical skills. This position provides opportunities to influence high visibility/high impact areas in the organization.

A day in the life
- You will perform complex data analysis (root cause deep dives, correlations, regressions, simulations, optimization) to identify different opportunities to improve sales, improve Prime shipping and delivery benefits, reduce ship costs, improve discoverability, etc.
- You will own end-to-end program management. You will not only develop insights but devise realistic plans and work with key stakeholders (software managers, product managers, retail business managers, sellers, transportation planners/managers, and warehouse managers ) to execute them.
- You will be responsible for adding YY million $ to top line or reducing XX million $ actual savings on the bottom line. You will not be responsible for only "recommendation" but actual improvements made to bottom or top line.
- You will engage with senior leadership on drafting proposals for new concepts, improvement plans, 3-year strategy and outlook.
- You will be a subject matter expert in best in class customer experience policies at Amazon. You will understand intricate details of our promise and ordering systems along with their impact on ground-level operations

About the team
As Amazon International Emerging Stores’ DEX product team, we are at the forefront of the Customer Experience product thought leadership - working on some of the most difficult Customer Experience problems while partnering with research scientists, software developers, and business leaders. With the focus on driving real impact on Amazon's long-term profitability, we build new analysis from ground up, proposing new concepts and technology to meet business needs, and translating these concepts into robust scalable products that deliver tangible value to our customers and to the A.in business.

Basic qualifications

- 8+ years of SQL experience
- Experience programming to extract, transform and clean large (multi-TB) data sets
- 7+ years of professional or military experience
- Experience in scripting for automation (e.g. Python) and advanced SQL skills.
- Experience with theory and practice of design of experiments and statistical analysis of results
- Experience with theory and practice of information retrieval, data science, machine learning and data mining
- Experience with AWS technologies

Preferred qualifications

- Experience using Cloud Storage and Computing technologies such as AWS Redshift, S3, Hadoop, etc.
- Experience with statistical analytics and programming languages such as R, Python, Ruby, etc.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Sr. Business Intel Engineer, Customer Shopping and Delivery Experience at Amazon rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr. Business Intel Engineer, Customer Shopping and Delivery Experience is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bengaluru.
The job was posted on August 14, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Data AnalysisBusiness IntelligenceStakeholder ManagementProblem SolvingSQL

Questions you could be asked

Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where business intelligence was part of your work. What did you do?
Tell me about a project where stakeholder management was part of your work. What did you do?
Tell me about a project where problem solving was part of your work. What did you do?
Walk me through how you've used SQL in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Data Analysis, Business Intelligence, Stakeholder Management, Problem Solving, and SQL. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

Get your CV reviewed before you apply

Send your CV and the role you want next. Your review arrives by email within 3 days.

Get a free CV review Check your resume with the ATS resume checker