Sr. Customer Success Manager, ESM Supply Chain CSM

Amazon is hiring a Sr. Customer Success Manager, ESM Supply Chain CSM in Shanghai, China. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this customer service role is Little AI ●○○○: aI is not part of the work.
The posting mentions program management, account management and data analysis among its tools and skills.
Level classes it as a senior role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Drive seller growth and operational efficiency through data analysis and program management in Amazon's Global Selling team.

program-managementaccount-managementdata-analysisprocess-automation

Amazon Global Selling is a key initiative to achieve our vision to offer customers Earth’s largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace in 10 countries, adding millions of new products.

Amazon's Asia Global Selling Existing Seller Management (ESM) team currently seeks a results oriented Senior Business Program Manager who can learn quickly and build trust with various stakeholders in a dynamically changing environment. In this role, s/he will be a key member of the Asia Global Selling ESM Team, providing critical support to drive greater efficiency, productivity, consistency, scalability, and impact. The successful candidate must be able to work directly, in a hands-on way, with multiple stakeholders and business teams, on multiple programs and projects at one time, as well as provide solutions that are highly usable, scalable, extensible, and maintainable. S/He needs to be passionate about his/her work, self-motivated, detail oriented and have excellent problem-solving abilities, as well as superb communication and program/project management skills, and will be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. The candidate will also be required to deal with highly ambiguous problems, identify root cause, devise and drive towards simple solutions to complex problems.

Roles and Responsibilities:
- Act as an single owner in ESM team on business domain and own business goal setting and team executions.
- Drive Seller and business insights generation and provide guidance to account management team to help generate actionable next steps, and improve account management efficiency.
- Accumulate in-depth Seller learning under each profile and generate business insights to help Sellers grow.
- Co-work with multiple stakeholder / business teams to develop new business initiatives and translate into execution
- Structures work flow across the team to effectively implement each workstream & related operational activities
- Develop, implement and automate new and existing processes in a standardized and scalable format, while leverage global resources to drive improvement based on local needs whenever possible
- Innovate to improve Seller experience via continuously engagement with internal partners to drive business process improvement through deeply data analysis and seller engagement practice
Work closely with Account Managers to manage and drive critical programs

Key job responsibilities
- Develop GTM plan for ESM, and build implementation plan.
- Deliver Seller experience and business dive deep and risk management.
- Build ESM PoV, to drive global/ multi-functional/ ESM level influence.

About the team
ESM- FBA/CtS CSM team aims to provide solutions to optimize seller experience and cost.

Basic qualifications

- 5+ years of relevant professional experience

Preferred qualifications

- Bachelor's degree or equivalent
- 6+ years of relationship management and negotiation experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Sr. Customer Success Manager, ESM Supply Chain CSM at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr. Customer Success Manager, ESM Supply Chain CSM is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in CN, 31, Shanghai.
The job was posted on August 27, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementAccount ManagementData AnalysisProcess Automation

Also common in customer service jobs at this level

AI agents SQL AWS Generative AI Azure Python

Pay

Typical customer service job: $98k

This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where account management was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where process automation was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Account Management, Data Analysis, and Process Automation. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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