Sr. Customer Success Manager, Seller Compliance, Compliance Team

Amazon is hiring a Sr. Customer Success Manager, Seller Compliance, Compliance Team in Shenzhen, China. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this customer service role is Works on AI ●●●○: the daily work is on AI products, without building the model.
The posting mentions AI, Generative AI and customer success among its tools and skills.
Level classes it as a senior role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Senior Customer Success Manager bridging frontline engagement and scalable AI innovation to drive Seller compliance and workflow automation.

AIGenerative AI

customer-successcomplianceworkflow-automationbusiness-transformationstakeholder-management

We are seeking a highly capable and AI-savvy Senior Customer Success Manager to lead strategic Seller Compliance initiatives that improve Seller success through AI-enabled business transformation. This role sits within the Seller Compliance organization and serves as the bridge between frontline Seller engagement and scalable AI innovation. The successful candidate will work closely with Sellers, Account Managers, Product, and Marketing teams to identify Seller compliance pain points, capture Voice of Seller, and transform proven Account Manager knowledge and best practices into AI-enabled Seller Compliance capabilities.

The role focuses on improving Seller outcomes across both regulatory compliance and Amazon policy compliance by scaling personalized guidance, Seller education, workflow automation, and Seller engagement through AI technologies. This role drives seller-centric requirements, validates solution hypotheses, and partners across organizations to deliver measurable improvements in Seller experience, compliance outcomes, and operational efficiency.

The ideal candidate combines deep customer obsession, strong business judgment, analytical thinking, and hands-on curiosity with emerging AI technologies. They are passionate about improving Seller success, simplifying complex compliance journeys, and transforming frontline operational expertise into scalable experiences that benefit millions of Sellers.

Key job responsibilities
* Build a deep understanding of Seller compliance journeys across both regulatory compliance and Amazon policy compliance through direct Seller engagement, Voice of Seller (VoS), data analysis, and operational insights.
* Identify recurring Seller pain points, emerging risks, and opportunities to improve Seller success, translating Seller insights into strategic priorities and scalable business initiatives.
* Capture and standardize Account Manager knowledge, best practices, and proven Seller engagement models to improve consistency and scalability across Seller Compliance programs.
* Identify opportunities to transform repetitive Seller support activities and Account Manager workflows into AI-enabled Seller experiences, including Seller education, guidance, workflow automation, and self-service capabilities.
* Define business requirements and partner closely with Product and Account Manager teams to deliver scalable AI-enabled Seller Compliance solutions.
* Validate business hypotheses using data, experimentation, analytics, automation, and AI tools to continuously improve Seller experience, compliance outcomes, and operational efficiency.
* Own key Seller Compliance business metrics and establish mechanisms to monitor Seller adoption, operational effectiveness, AI impact, and business outcomes.
* Lead cross-functional initiatives and influence business strategy by bringing frontline Seller insights into long-term planning, driving alignment across regional and global stakeholders.

Basic qualifications

- 8+ years of experience in Customer Success, Account Management, Business Operations, Program Management, Marketing, Consulting, Product Management, or related fields.
- Experience leading cross-functional business initiatives and delivering measurable business impact.
- Exposure to AI, automation, or emerging technologies through business, operations, product, marketing, or customer-facing initiatives.
- Strong analytical, problem-solving, and learning agility with the ability to thrive in a fast-paced environment.
- Excellent written and verbal communication skills in both English and Mandarin Chinese.

Preferred qualifications

- Experience working in e-commerce, marketplaces, compliance, risk management, or other customer-facing business functions.
- Experience leveraging AI or automation to improve business processes, customer experience, or operational efficiency.
- Demonstrated ability to influence stakeholders and drive alignment across cross-functional teams.
- Master's degree, MBA, or equivalent experience.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Sr. Customer Success Manager, Seller Compliance, Compliance Team at Amazon rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr. Customer Success Manager, Seller Compliance, Compliance Team is an open job at Amazon.
Level rates this role AI Level 3 of 4: Works on AI.
The role is based in CN, 44, Shenzhen.
The job was posted on August 4, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer SuccessComplianceWorkflow AutomationBusiness TransformationStakeholder ManagementAIGenerative AI

Also common in customer service jobs at this level

AI agents LLM Generative AI SQL Python Machine learning

Pay

Typical customer service job: $98k

This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs

Questions you could be asked

Tell me about a project where customer success was part of your work. What did you do?
Tell me about a project where compliance was part of your work. What did you do?
Tell me about a project where workflow automation was part of your work. What did you do?
Tell me about a project where business transformation was part of your work. What did you do?
Tell me about a project where stakeholder management was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Customer Success, Compliance, Workflow Automation, Business Transformation, and Stakeholder Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

Get your CV reviewed before you apply

Send your CV and the role you want next. Your review arrives by email within 3 days.

Get a free CV review Check your resume with the ATS resume checker