Sr. Customer Success Manager, Transparency

Amazon is hiring a Sr. Customer Success Manager, Transparency in Shanghai, China. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this customer service role Little AI ●○○○: aI is not part of the work.
Level classifies it as a mid-level role.
Level lists 21,000+ other open roles at Amazon.
The role was posted in the last few days.

AI in this role

The Transparency program helps brands stop inaccurate and counterfeit products, improve customer engagement, and gain valuable insights into their supply chain. Transparency uses unique serial codes to track every item through the supply chain to the end customer. The Transparency team is seeking a skilled and experienced Sr. Program Manager who is excited about leading our brand abuse and consumer engagement programs.

To be successful in this role, you must have a high capacity for Ownership, Deep Dive and Learn and Be Curious. You must be comfortable dealing with ambiguity, be an effective communicator, and be organized. Our business moves rapidly, and it’s important to be able to adapt to these changes while bringing relevant team members along the journey. You will have a high latitude on decision-making, and will work directly with product, engineering, sales & marketing, and operations stakeholders to define strategy and requirements, and then lead projects from design through delivery. This is a global role that will include interaction with stakeholders across US, EU, CN, IN, JP and AU.

Key job responsibilities
- Identifying customer and business opportunities and translating these opportunities into long-term vision and strategy. Systematically collecting, analyzing, and channeling brand feedback to product and leadership to shape roadmap priorities and service improvements.
- Owning a roadmap from ideation, research, experimentation, and go-to-market.
- Design and deliver scalable solutions, frameworks, and playbooks that regional teams can adopt to drive consistent brand outcomes across all marketplaces. Own the brand adoption lifecycle end-to-end — ensuring brands realize measurable value from Transparency, not just receive a launched feature.
- Managing prioritization, tradeoffs, and cross-functional communication, including presenting to senior leadership.
- Define business requirements for new and existing programs based on brand needs and business priorities, taking an active role in implementation to accelerate time-to-value.
- Track and report key program performance using appropriate metrics — building dashboards and reporting cadences that give leadership and regional teams visibility into adoption, impact, and risks.

Basic qualifications

- Bachelor's degree or equivalent in a related field
- Experience leading cross-functional projects and managing large, complicated programs
- Experience with end-to-end project management
- Experience demonstrating strong analytical abilities and confidence in the use of data
- Experience in English-language communication skills, both written and verbal

Preferred qualifications

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Experience in e-commerce, retail or advertising, or experience in sales/business development
- Experience working in a fast-paced environment similar to a high-tech start-up
- Experience communicating and presenting to senior leadership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Sr. Customer Success Manager, Transparency at Amazon rates 35 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.