Sr. Engagement Manager - Telco, APJ-Delivery-JPN

Amazon is hiring a Sr. Engagement Manager - Telco, APJ-Delivery-JPN in Tokyo, Japan. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include AWS, project management and cloud computing.
Level classifies it as a senior role.
Level lists 21,000+ other open roles at Amazon.
The role was posted in the last few days.

AI in this role

Lead AWS professional services engagements and manage the project lifecycle for telecommunications customers.

aws

project-managementcloud-computingstakeholder-managementtelecommunications

Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

We’re hiring an Telco Engagement Manager to lead AWS project teams, partner, and client teams. Engagement Manager in this role, deliver and operate AWS cloud products and services that enable our Telco customers to realize their business objectives. These professional services engagements focus on the full platform of AWS customer solutions to help our customers and partners remove constraints and accelerate their journey to AWS.

AWS Professional Services engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and obsessing about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams in Telco industry, to deliver the right solutions and drive feature innovations for our customers across all industries. Engagement Managers help Customers make decisions to meet their technical and business objectives by providing best practices, proactively identifying and closing project gaps.

#aws-jp-proserv-ap
#AWSJapan

Key job responsibilities
- You manage the overall lifecycle of large and/or complex Telco project and lead engagements to deliver business outcomes and establish capabilities/practices to improve delivery and operation quality
- You demonstrate understanding of various relevant technologies, AWS offerings, AWS partner eco-systems (solutions, products, and delivery capabilities) and their application.
- You define and share EM best practices across teams and lead collaboration across diverse groups. You mentor others on EM best practices.
- You develop new capabilities to remove delivery obstacles. You create new assets, enhance assets, and promote their adoption. You contribute to the creation of new capabilities (e.g., tools, delivery kits, best practices) to promote delivery efficiency and delivery quality.
- You anticipate and mitigate risks and stakeholder challenges; you are escalated to and drive resolution.
- You use judgement to guide technology and business trade-offs and guide customers to a scalable and long-term solution.
- You are able to articulate framework perspectives and phases; you educate others on them. You also mentor others to employ AWS engagement delivery best practices.
- You are able to lead customers to define and expand on business strategy and outcomes

A day in the life
Telco Engagement Managers aim to establish long-term strategic relationships with Telco clients who require Professional Services by leading important projects (or groups of projects) with an overall perspective to extract the final business outcomes based on their business issues. In practice, Engagement Managers endeavor to build relationships with clients and manage their expectations while serving as a Product Owner to effectively communicate their needs to implementation and development teams. Engagement Managers also pay close attention to obtain feedback from each stakeholder and strive to maintain delivery quality.

About the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture - Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

- 2+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale experience
- 7+ years of leading and delivering enterprise-level IT engagements experience
- Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)

Preferred qualifications

- 5+ years of delivering customer engagements in a professional services role experience
- active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
- AWS certification
- Experience in delivering customer engagements in a professional services role
- Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga
- Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Sr. Engagement Manager - Telco, APJ-Delivery-JPN at Amazon rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr. Engagement Manager - Telco, APJ-Delivery-JPN is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in JP, 13, Tokyo.
The job was posted on October 30, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Project ManagementCloud ComputingStakeholder ManagementTelecommunicationsAWS

Questions you could be asked

Tell me about a project where project management was part of your work. What did you do?
Tell me about a project where cloud computing was part of your work. What did you do?
Tell me about a project where stakeholder management was part of your work. What did you do?
Tell me about a project where telecommunications was part of your work. What did you do?
Walk me through how you've used AWS in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Project Management, Cloud Computing, Stakeholder Management, Telecommunications, and AWS. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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