Sr Manager Ops, AMZL, IN AMZL

Amazon is hiring a Sr Manager Ops, AMZL, IN AMZL in Mumbai, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions operations management, transportation and team leadership among its tools and skills.
Level classes it as a senior role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Manage city delivery infrastructure, transportation processes, and team operations for Amazon logistics.

operations-managementtransportationteam-leadershipprocess-improvementkaizen

External job description
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers

Amazon is seeking Senior Manager Operations for its Transportation team.

We're seeking a Senior Manager Operation. In this role you will be responsible for Setting up the delivery infrastructure in the city which includes identifying the locations for delivery stations and ensure rapid growth in the delivery infrastructure through out the city.

Essential Functions

Defining, building and responsible for the execution of transportation processes, right from FC to customers and leveraging our Delivery center network.

Building capacity in the network by appointing Service Partners and planning IHS points. He/ she maintains relationships with the Service Partners and builds their capability.

Responsible for Hiring, training and building up a highly motivated workforce for the delivery teams, with support from HR and training team , to meet the operational requirements for the city , continuously meeting the high bar on quality and productivity.

Ensure enough bandwidth in citywide delivery team for peak time delivery management.

Coordinate with Finance, CS, FC and Projects team to matters related to city operations.

Conduct the performance appraisals of the Delivery Center Managers and Channel Relationship Managers and mentor them for handling efficient operations.

Continuously improve the delivery process and attain a sustained level of delivery performance standard. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.

Analysis of the data reports to identify performance bottlenecks and improve the performance.

Implement the formal process control and process improvement mechanisms such as Kaizen

Essential Skills

Strong leadership capabilities and people management skills

Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.

Ability to set and achieve timelines for tasks: Set realistic and stretching performance expectations for self and others. Regularly reviews progress and acts to ensure optimal results for the business.

Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.

High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.

Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.

Basic qualifications

- Bachelor's degree or equivalent, or 2+ years of equivalent experience

Preferred qualifications

- Bachelor's degree or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Sr Manager Ops, AMZL, IN AMZL at Amazon rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr Manager Ops, AMZL, IN AMZL is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, MH, Mumbai.
The job was posted on October 5, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Operations ManagementTransportationTeam LeadershipProcess ImprovementKaizen

Questions you could be asked

Tell me about a project where operations management was part of your work. What did you do?
Tell me about a project where transportation was part of your work. What did you do?
Tell me about a project where team leadership was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Tell me about a project where kaizen was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Operations Management, Transportation, Team Leadership, Process Improvement, and Kaizen. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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