Sr Manager, Process Manager- GPN

AI in this role

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Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our mission is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

The Role:
As the Senior Manager of Network Documentation for Settlement & Disputes, you will lead a critical pillar with a dual strategic mandate: establishing a centralized function for technical specifications, while building a business case and collaborating on a roadmap to modernize these technical specifications into a dynamic, queryable, and AI-enabled ecosystem. Operating in a highly consultative capacity, you will partner closely with product teams to guide technical documentation strategy, bridge the gap between complex specifications and actionable intelligence, and ensure our documentation is designed for optimal readability and usability by external participants. You are not just writing documents; you are designing the future of how participants understand and implement technical changes in our Settlement & Disputes platforms through automated, resilient, and well-managed systems.

Responsibilities include:

Vision & AI Transformation: Collaborate on the design and development of a use case for transforming technical specifications through AI. Partner with the GPN AI Program to integrate LLMs and agentic workflows into the documentation lifecycle. Design systems where AI tools can ingest our technical specifications to provide real-time, consultative support to internal and external partners.
Centralization of Specification Support: Support the transition of Settlement & Disputes to a centralized function managing "documentation as code," leveraging Generative AI to automate content generation, validation, and accessibility.
Documentation Modernization & Usability: Oversee the migration of legacy manuals to structured, AI-ready data formats. Establish centralized intake and processing standards that ensure technical specifications are architected for high readability, clarity, and seamless usability by external network participants, with automated validation to maintain accuracy.
Network Policy Partnership: Partner closely with the Network Policy team to ensure seamless alignment between evolving business regulations and our technical documentation. Act as a stakeholder in translating modernized rules into queryable, AI-ready technical standards.
Consultative Product Partnership & Leadership: Serve as a strategic consultant to product teams to shape overall technical documentation strategy. Drive organizational alignment, ensuring our centralized documentation model directly supports broader Network Product & Platforms (NPP) objectives and long-term Transaction Processing goals.
Consultative AI Integration: Partner with the Network Policy team to test, develop and deploy AI-driven interfaces that allow developers and stakeholders to "chat with our docs," reducing the friction of finding technical answers and speeding up time-to-market for new initiatives.
Team Leadership: Foster a culture of technical excellence, process optimization, and AI literacy. Enable team members to act as strategic consultants for the broader organization.

Basic Qualifications:
- Bachelor’s Degree or Military experience
- At least 5 years of Project Management experience
- At least 3 years of People Management experience

Preferred Qualifications:
- 7+ years of experience in Process Management, Technical Documentation, or Product Operations within Financial Services or FinTech.

-5+ years of People Management experience, with a proven track record of leading teams through periods of significant change or digital transformation.

- 2+ years of modern documentation frameworks and experience with Artificial Intelligence / Large Language integration in an enterprise environment.

- 3+ years demonstrated influencing skills, with the ability to articulate technical strategy to senior leadership and align cross-functional teams around a common vision.

- Project Management Professional, Lean, Agile, or Six Sigma certifications preferred.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $163,900 - $187,100 for Sr Manager, Process Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

How we score this

Sr Manager, Process Manager- GPN at Capital One scores 16 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

Classification

AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.