Sr. Manager Visa Consulting and Analytics, Community

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.

 The NA Consulting Practice within VCA provides consulting and solution services for Visa’s largest issuers in the United States. We apply deep expertise in the banking, payments & analytics industry to provide impactful to assist clients with their key business priorities, drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk.

The VCA team is looking for a Sr Manager to join our Community FI segment and play a role in developing high impact projects for Visa’s clients in the North America region. The potential candidate will be responsible for selling consulting engagements as well as delivering and implementing projects and solutions with large US Financial Institutions / Issuing Banks. This person will develop initiatives to promote sustainable and profitable growth, thereby ensuring that Visa is both, the preferred brand and unique business partner.

Most engagements are focused on developing strategies for our clients e.g. market penetration strategies, profitability analysis, segmentation, growth, product development, program launch, customer acquisition, customer life cycle optimization, retention & enhancements.

Specific responsibilities include:

• Proactively engage with Visa internal teams in regular strategic & planning discussions.
• Proven experience leading business development efforts and managing a consulting sales pipeline, including opportunity identification, qualification, proposal development, stakeholder engagement, and progression of opportunities through close.
• Collaboration with other Visa teams for account planning, including Account Executives and Client Marketing, as well as other VCA delivery teams.
• Build trusted relationships with issuing banks and credit unions, lead strategic client conversations, and identify opportunities where VCA capabilities can create value.
• Work with other delivery partners to determine collaborative Visa solutions that can help Clients solve their key growth initiatives.
• Maintains internal records in various systems for pricing approvals, internal routing and legal/funding approvals, and updating for proper revenue recognition.
• Contribute to consulting project work, which involves playing a lead role and/or contributor role:
• Playing a leadership role to identify required timelines, resources, SME’s, etc. to align with key elements as defined in a Business Initiative Addendum/Statement of Work.
• Building a storyline to help the client link insights to recommendations.
• Developing frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges.
• Build solutions and actionable insights that will help clients to grow their portfolios and customer engagement in their core business.
• Partner with peers in other functional areas (marketing, sales, risk, innovation, new flows) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa’s resources.
• Produce insights, analyses and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the verticals and segments.
• Ability to effectively manipulate and analyze large data sets (industry and Visa) to determine meanings insights and recommendations for clients.
• Leverage AI and agentic workflows to increase efficiency, scalability, and effectiveness across consulting engagements.
• Build new scalable solutions, toolkits, best practice documents and consulting approach that can be applied across VCA practice.

Incumbents applying for the role should be self-motivated, highly energized, detail-oriented individuals who will deliver strategic thought leadership, problem diagnostics and high impact solutions to clients support the growth and performance. Candidates must be able to develop enduring, strategic relationships with internal and external clients and across the Visa organization. The ideal candidate will be able to juggle multiple tasks, have demonstrated experience closing sales, and understand the debit/credit payments space and nuances within the Community FI client segment. This is an individual contributor role reporting into a Director within VCA.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Relevant experience at large management consulting firm or US Financial Institution
• Payments/Financial Services experience
• Strong Analytical/Quantitative Background
• Experience working with financial indicators to measure business performance. Significant focus on impacting ROI
• Self-motivated, results oriented individual with the ability to handle numerous projects concurrently
• Knowledge and understanding of banking operations and/ or payment schemes, including products & services, business systems and processes, marketing initiatives and card issuing experience
• Excellent communication, storytelling and presentation skills
• Team player
• Experience leveraging AI, automation, or advanced analytics to improve consulting processes or client solutions is a plus.

Information for US Applicants

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer