Sr Mgr, Vendor Management, Global Outsourcing

Amazon is hiring a Sr Mgr, Vendor Management, Global Outsourcing in Seattle, United States. It pays $160k-$217k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include vendor management, outsourcing and operations management.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Manage outsourced partner relationships, drive operational excellence, and oversee global customer service outsourcing programs.

vendor-managementoutsourcingoperations-managementcontract-negotiationstakeholder-management

Amazon is seeking a senior-level leader to join its Global Outsourcing (GO) team within the Worldwide Customer Service organization. As a Senior Partner Manager for the Americas, you will be responsible for delivering excellent customer experiences by managing outsourced partner relationships and driving operational excellence and compliance, creating an Amazonian culture with external partners and implementing new programs while collaborating with internal Amazon teams to positively impact the customer experience. This is a high-impact, high-visibility position that requires strong leadership skills to manage complex global operations, ability to multitask, make data-driven decisions, and anticipate needs in a fast-paced, high-stakes environment. You have strong commercial judgement and ability to build relationships, drive improvement, and influence without authority. You will act as an Amazon culture ambassador, be flexible to take on additional responsibilities, and help ensure effective relationships across Amazon teams and partners. A great sense of humor and a desire to work hard, have fun, and make history are key to succeeding in this role.

Key job responsibilities
• Define future sourcing solutions aligned to business strategy, considering labor models, locations, cost models, risk, and market trends
• Define vendor and site strategy, business requirements, conduct location assessments, RFP, pricing/contract negotiations, and contract administration
• Negotiate and deliver favorable commercial outcomes, identify opportunities to create additional value
• Ensure vendors consistently deliver operational excellence, excellent customer experience, flexible capacity, and compliance
• Ensure compliance with standards (security, legal, financial, code of conduct) and develop robust business continuity plans
• Build and manage strong, trusted relationships with vendors and stakeholders across the organization
• Effectively manage and deliver all aspects of customer service operations with a high level of customer obsession
• Share operational and quality best practices across the Amazon customer service network
• Lead and develop a team of industry specialists, encouraging participation, ownership, action, customer/employee satisfaction, and financial management
• Demonstrate ownership and willingness to roll up your sleeves to get things done, acting with the highest ethical and professional standards

Basic qualifications

- Experience in Account Management, Sales, Vendor Management, Business Development, E-Commerce, Retail, Consulting, Business-to-Business (B2B), Sales Operations or Shared Service Operations
- Bachelor's degree or above
- Experience working with customers with a passion for delivering exceptional service
- Experience with analytical tools and ability to dive deep into metrics and reporting
- Experience leading cross-functional projects and implementing strategic initiatives
- Experience with computer skills, including proficiency in MS Office (Word, Excel, PowerPoint), or experience with Microsoft office tools like Word, Excel, Outlook, and OneNote
- • 10+ years of relevant experience in customer service required, working with BPO industry across multiple geographies
- • Ability to think both strategically and tactically with strong attention to detail
- • Significant international travel required (up to 30%)

Preferred qualifications

- COPC Coordinator Certification and Lean/Six Sigma experience are preferred

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 160,300.00 - 216,800.00 USD annually

How we rate this

Sr Mgr, Vendor Management, Global Outsourcing at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr Mgr, Vendor Management, Global Outsourcing is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $160k-$217k a year.
The role is based in US, WA, Seattle.
The job was posted on July 20, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Vendor ManagementOutsourcingOperations ManagementContract NegotiationStakeholder Management

Questions you could be asked

Tell me about a project where vendor management was part of your work. What did you do?
Tell me about a project where outsourcing was part of your work. What did you do?
Tell me about a project where operations management was part of your work. What did you do?
Tell me about a project where contract negotiation was part of your work. What did you do?
Tell me about a project where stakeholder management was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Vendor Management, Outsourcing, Operations Management, Contract Negotiation, and Stakeholder Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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