Sr. Operations Representative

AI in this role

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)

Responsibilities:
- Account Servicing Listens attentively to customers in order to address issues / questions responsibly; Updates
account information, as requested by the customer; Transfers the customer to the appropriate department, as needed
- Functional Knowledge: Displays expertise in product and service knowledge; Understands and adheres to company
policies and procedures.
- Training: Completes and passes assessment of the required web-based training (WBT) within timelines to prevent
potential job risks
- Servicing: Handles incoming calls to provide customers credit card usage information, verification of payment, online
technical support, and assist customers with other account-related concerns

Qualifications:
- At least high school level
- Must have at least 7 months Call Center experience, Shared Services or Business Process Outsourcing background
- Fluent in English and excellent conversational skills
- Preferably with Financial or Fraud Background
- Must be willing to work on shifting schedules

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

How we score this

Sr. Operations Representative at Capital One scores 32 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

Classification

AI Level 1. The work itself involves no AI, or AI only appears as scenery, such as a company tagline.