Sr. Partner Success Manager, eero

Amazon is hiring a Sr. Partner Success Manager, eero in London, United Kingdom. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Tools and skills the posting cites include partner management, stakeholder management and workflow design.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Sr. Partner Success Manager overseeing strategic accounts, partner onboarding, and workflow optimization for eero.

partner-managementstakeholder-managementworkflow-designdata-modeling

At eero, we pride ourselves on dedication to customers, and our enterprise partners are no exception. Partner Success Management is responsible for ensuring partners can onboard efficiently, escalate concerns easily, and ultimately deploy eero successfully to their customers. In this role, you'll set the standard for how we work with external partners, interpret their needs, and prioritise eero workflows dedicated to partner success.

You'll support the complete partner lifecycle—from initial onboarding through ongoing optimisation. Along the way, you'll review partner requests, ensure eero teams are aligned on requirements, and coordinate cross-functional efforts to meet external commitments. Once new partners have completed their initial deployment, you'll continue partnering with them by offering support and insights to ensure they're making the most of their eero experience.

Key job responsibilities
You'll drive partner success by managing all facets of the partner lifecycle for large, complex strategic accounts. This includes defining and coordinating partners' programme requirements, managing non-standard partner needs, and accelerating deployments by identifying programme expansion opportunities. You'll acquire deep knowledge of customers' vision, products, and objectives, anticipating partner needs and resolving significant pain points before they escalate. As their advocate, you'll work with internal teams and provide compelling evidence to inspire action whilst assisting with sales product demonstrations and coordinating product training for new partners.

You'll steer eero to focus its partner-related efforts on work that delivers the biggest positive impact. This means balancing customer needs with competing business priorities, identifying efficiency opportunities, automating repetitive work, and designing scalable workflows. As a strategic adviser, you'll earn partners' trust and influence their customer-facing technology strategy, helping them optimise their eero programmes to deliver exceptional customer experiences whilst maximising partner value.

You'll create and utilise reporting, analytics, data modelling, and business case analysis to identify opportunities for partners and ensure their objectives are achieved through quantitative insights.

A day in the life
As a Partner Success Manager in the Operations team within eero, your day will involve collaborating with Sales, Product, Engineering, and Manufacturing Operations teams to advance partner initiatives. You'll spend time analysing partner performance data, preparing strategic recommendations, and facilitating cross-functional meetings to resolve partner escalations. You'll balance proactive outreach—checking in with partners on deployment progress and identifying expansion opportunities—with reactive problem-solving as urgent issues arise. Throughout the day, you'll translate technical requirements into actionable plans, update stakeholders on programme status, and ensure partners have the resources and support needed to succeed with eero.

About the team
Partner Success Management sits within the Operations team at eero, where we're dedicated to ensuring our enterprise partners achieve exceptional outcomes. Our team serves as the strategic bridge between eero and our partners, working closely with Sales, Product, Engineering, and Manufacturing Operations to deliver seamless partner experiences. We pride ourselves on being partner advocates internally whilst maintaining a pragmatic, data-driven approach to prioritisation. Our culture values proactive problem-solving, cross-functional collaboration, and continuous improvement. If you're passionate about building lasting partnerships and driving measurable impact, you'll thrive here.

Basic qualifications

- Experience with business development, partnership management, or sourcing new business
- Experience structuring and negotiating complex agreements and leading cross-functional groups to orchestrate and successfully complete deals
- Experience in developing, negotiating and executing business agreements
- Experience with sales CRM tools such as Salesforce or similar software

Preferred qualifications

- Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units
- Experience working with technical and product stakeholders to define requirements, prioritize features, and influence product roadmaps
- Experience interpreting data and making business recommendations

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Sr. Partner Success Manager, eero at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr. Partner Success Manager, eero is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in GB, London.
The job was posted on September 21, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

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Skills and AI tools this role asks for

Partner ManagementStakeholder ManagementWorkflow DesignData Modeling

Questions you could be asked

Tell me about a project where partner management was part of your work. What did you do?
Tell me about a project where stakeholder management was part of your work. What did you do?
Tell me about a project where workflow design was part of your work. What did you do?
Tell me about a project where data modeling was part of your work. What did you do?

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List these exact terms on your resume: Partner Management, Stakeholder Management, Workflow Design, and Data Modeling. An applicant tracking system matches the wording, not the idea.
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