Sr. PM - Financial Disputes, RBS SPEG

Amazon is hiring a Sr. PM - Financial Disputes, RBS SPEG in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions SQL, program management and vendor management among its tools and skills.
Level classes it as a senior role.
Amazon has 21,000+ other open roles on Level.

AI in this role

Drive defect elimination, automation, and efficiency for WW Retail under the Financial Disputes program as a Senior Program Manager.

sql

program-managementvendor-managementretail-operationsprocess-optimization

RBS SPEG UDE team is looking for Sr. Program Manager to drive defect elimination for WW Retail under Financial Disputes program. In this role, you will be expected to partner with upstream tech and retail teams to drive automation and efficiency. This role will closely work with senior leadership team in Retail WW to drive upstream defect elimination and delivering on business KPI's. Key success factors for this role will be performance on Business goals, Vendor and Customer Experience and Cost of operations.

Candidate Profile
Candidate will have 8+ years of experience in Vendor Management and Retail Operations. Additionally, you will have program management skills with the ability to influence internal and external stakeholders and drive project execution. Lastly, you will be expected to deliver solutions and programs that are technology based, highly scalable - while maintaining a good customer and business partner focus.

You will have a demonstrated record of leading projects not only at the strategic level, but also tactically by diving deeply into business and technical domains. This requires a person that is very metrics driven, yet has the vision to scale the business. The individual would be responsible for overall planning, budgeting, growth, delivery and productivity of the program. The individual would have targets on elimination of defects causing downstream payment issues for vendors. Would engage with central product and program teams and build customer confidence through quality delivery, robust processes and sound reporting metrics.

Key job responsibilities
1) Lead high-impact UDE projects in cost optimization and revenue generation by identifying systemic defects, influencing upstream team roadmaps, and driving cross-organizational alignment.
2) Establish comprehensive governance frameworks for UDE programs, including pipeline development, quality controls, and executive reporting mechanisms.
3) Partner with senior leaders across multiple VP organizations to secure bandwidth and prioritize defect elimination over reactive fixes.
4) Drive SPCtS goals through strategic UDE implementation, building robust pipelines that exceed targets while maintaining rigorous quality standards.

Candidate Profile:
Core Competencies:
Strategic Vision & Execution - Demonstrates ability to identify opportunities, build comprehensive pipelines, and exceed ambitious targets. Translates complex technical problems into executive-level strategic narratives that secure leadership buy-in across multiple VP organizations.
Cross-Functional Partnership - Proven track record partnering with senior leaders across multiple VP organizations to influence roadmaps without direct authority. Builds trust through data-driven insights and vendor advocacy, converting bottom-line initiatives to top-line priorities.
Program Governance Excellence - Establishes scalable frameworks including quality controls, standardized methodologies, and executive reporting mechanisms. Maintains rigorous oversight of 30+ concurrent initiatives while driving accountability through structured reviews and clear escalation paths.
Financial Acumen - Quantifies complex business impacts across COI, iGMS, VCtS, and HC savings with Data Science’s & finance validation. Secures pre-approvals and entitlement sign-offs through systematic methodology alignment with RBS Finance and Data Sciences teams.
Technical Problem-Solving - Conducts root cause analysis on systemic defects, designs upstream solutions, and drives end-to-end implementation across legacy systems. Navigates technical complexities while managing engineering dependencies and resource constraints.
Stakeholder Management - Orchestrates workshops with 10+ cross-functional teams, presents strategic documents to retail leaders, and maintains regular engagement with senior stakeholders. Translates technical details into business outcomes for executive audiences.
What makes this candidate exceptional: They combine strategic thinking with execution rigor, influence without authority, and scale solutions from marketplace-specific pilots to worldwide implementations, all while maintaining the highest quality standards and exceeding every measurable goal.

About the team
About Amazon.com
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

The Retail Business Systems (RBS) group is an integral part of Amazon online product lifecycle and buying operations. RBS’ vision is to accelerate Amazon’s flywheel by fixing catalog defects and scale critical store operations function by standardization, automation and defect elimination through its selection, defect elimination, product, tech and paid selling partner support operations pillars (PSPS/AVS). The tasks handled by this group have a direct impact on Retail Cost to serve, customer buying decisions and vendor experience. This role is within Retail Efficiency program that supports both AVS and non-AVS Tier 1 vendors through providing business operations services.

Basic qualifications

- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements

Preferred qualifications

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Sr. PM - Financial Disputes, RBS SPEG at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr. PM - Financial Disputes, RBS SPEG is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bengaluru.
The job was posted on July 10, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementVendor ManagementRetail OperationsProcess OptimizationSQL

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where vendor management was part of your work. What did you do?
Tell me about a project where retail operations was part of your work. What did you do?
Tell me about a project where process optimization was part of your work. What did you do?
Walk me through how you've used SQL in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Program Management, Vendor Management, Retail Operations, Process Optimization, and SQL. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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