Sr PM, NCRC & Returns, OOC, LATAM CFX

Amazon is hiring a Sr PM, NCRC & Returns, OOC, LATAM CFX in Mexico City, Mexico. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions product management, data analytics and supply chain among its tools and skills.
Level classes it as a senior role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Senior product manager leading international fulfillment returns, concessions, and customer experience initiatives.

product-managementdata-analyticssupply-chainstrategic-planningstakeholder-management

The Amazon Mexico team is looking for a talented, smart, and entrepreneurial Sr Product Manager to help us lead highly complex, high-impact initiatives that shape how millions of customers receive and return their orders from international fulfillment channels.

This is a high-visibility role with leadership-level exposure. You will define and deliver products that require deep technical acumen, data analytics, strong business judgment, and an ability to work across a broad range of WW and Local stakeholders including tech, other product managers, operations, supply chain, software engineering, category, legal, taxes, and finance teams.

We are looking for a leader with super-powers in analytics and getting things done (a not-that-frequent combination!). S/he should be a self-starter that thrives in ambiguity, with the ability to influence multi-functionally, and the willingness to roll up sleeves to execute in a dynamic environment.

As an NCRC & Returns Sr. PM, you will lead initiatives to enhance the customer experience in returns, solve for delivery and returns defects, reduce the cost of returns, and minimize Amazon-controllable refunds and concessions.

Your initiatives will shape strategy, drive customer satisfaction, and drive business growth and profitability across one of Amazon's most critical areas.

The role focuses on identifying opportunities and gaps in concessions & returns policies, operating procedures, network and product/program's logic, while designing, developing and executing a comprehensive master plan with strategic initiatives to improve the way we serve our customers.

A successful candidate will develop a strong understanding of our business and implement data-driven solutions with direct impact in Amazon's profitability.

Key job responsibilities
Strategic Solutions Development and Launch:
Drive customer-centric innovation, using data to deeply understand pain points and craft scalable solutions. You follow Amazon product development best practices and work backwards to identify gaps and defects in customers shopping journey. You make use of business research and statistical analysis. You identify emerging use cases and clarify how they differ from existing solutions. You are data-driven and understand the risk of action. You understand a broad range of analytics techniques and know when to use them.

Program and Product Management:
Own the end-to-end product strategy, roadmap, and execution for key components of the Delivery and Returns Experience.
Sr PM for launching programs, features and initiatives to improve returns experience, reduce defects and refunds, and manage portfolio once launched. Align product vision with long-term business goals and influence cross-functional teams to deliver on that vision. Standardize processes across different business units and align recommended processes with stakeholders. Support with a business perspective other supply chain initiatives.

Continuous Improvement:
Own returns and concessions at a process and experience level. Define and monitor metrics, perform root cause analysis on defects and implement remediation; own continuous improvement strategy. Function as a main point of contact for escalations, coordinating multi-functionally to provide advice, implement solutions, and monitor resolution on concessions, abuse, defects and supply chain topics.

About the team
Joining the CFX team means partnering with a dynamic and creative group who set a high bar for innovation and success in a fast-paced and changing environment.

Basic qualifications

- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products
- Experience in English-language communication skills, both written and verbal

Preferred qualifications

- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Sr PM, NCRC & Returns, OOC, LATAM CFX at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr PM, NCRC & Returns, OOC, LATAM CFX is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in MX, DIF, Mexico City.
The job was posted on August 26, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Product ManagementData AnalyticsSupply ChainStrategic PlanningStakeholder Management

Questions you could be asked

Tell me about a project where product management was part of your work. What did you do?
Tell me about a project where data analytics was part of your work. What did you do?
Tell me about a project where supply chain was part of your work. What did you do?
Tell me about a project where strategic planning was part of your work. What did you do?
Tell me about a project where stakeholder management was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Product Management, Data Analytics, Supply Chain, Strategic Planning, and Stakeholder Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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