Sr. Product Manager, Returns, Worldwide Returns and Recommerce

Amazon is hiring a Sr. Product Manager, Returns, Worldwide Returns and Recommerce in Hyderabad, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Tools and skills the posting cites include product management, roadmap strategy and customer experience.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Lead product strategy and automated solutions for customer returns and re-commerce as a Senior Product Manager at Amazon.

product-managementroadmap-strategycustomer-experiencereverse-logisticscross-functional-leadership

In the Worldwide Returns & ReCommerce (WW R&R) group at Amazon, we are dedicated to ‘making zero happen’ – zero cost of returns, zero waste, and zero defects – to benefit our customers, company, and environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and our planet, not simply focusing on the bottom line.

WW R&R includes business, product, operations, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. In WW R&R, you will partner across these teams to help customers get the most value out of Amazon’s products; improve the customer returns experience; and reduce defects, waste, and cost in reverse logistics processes. You will be a leader, a builder, and an owner, collaborating cross-functionally with technical, operations, and business teams to design scalable and automated solutions to customer problems.

Post Returns Experience is a charter of WW R&R that is dedicated to providing the best-in-class post returns experience to customers, by building products that provide transparent and accurate information to customers thereby reducing customer contacts, improving customers' return behavior and enhancing the amazon fly wheel.

We're looking for someone who has a passion for working in cross functional environment, strong communication skills (verbal & written) in addition to proven product management experience. Join us if you want the opportunity to make a big impact in a quickly growing team that can make a big difference in the customers' journey with Amazon.

Amazon is Earth’s most customer-centric company and in WW R&R, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce.

Key job responsibilities
In this role, you will:
Create vision, product strategy, roadmap, and execution across a suite of return products to improve customer trust
Develop worldwide features with huge customer-facing and financial impact
Work with technology, customer service, returns operations, retail etc. to develop a comprehensive solution to fulfil the returns CX.

Basic qualifications

- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products

Preferred qualifications

- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- Master's degree or equivalent

How we rate this

Sr. Product Manager, Returns, Worldwide Returns and Recommerce at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr. Product Manager, Returns, Worldwide Returns and Recommerce is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, TS, Hyderabad.
The job was posted on June 24, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Product ManagementRoadmap StrategyCustomer ExperienceReverse LogisticsCross Functional Leadership

Questions you could be asked

Tell me about a project where product management was part of your work. What did you do?
Tell me about a project where roadmap strategy was part of your work. What did you do?
Tell me about a project where customer experience was part of your work. What did you do?
Tell me about a project where reverse logistics was part of your work. What did you do?
Tell me about a project where cross functional leadership was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Product Management, Roadmap Strategy, Customer Experience, Reverse Logistics, and Cross Functional Leadership. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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