AmazonSr. Product Manager, Tech, Prime Video Global App Experience
Amazon is hiring a Sr. Product Manager, Tech, Prime Video Global App Experience in Seattle, United States. It pays $151k-$205k a year and Level rates it ; you can apply on Amazon.
Level's read on this job
- Little AI ●○○○ is how Level rates this role: aI is not part of the work.
- Level classes it as a mid-level role.
- Amazon has 21,000+ other open roles on Level.
- Posted in the last few days.
AI in this role
You'll obsess over the end-to-end customer experience — designing communication programs that feel premium, intuitive, and worthy of the Prime Video brand. You'll develop a deep understanding of customer behavior across email, push notifications, WhatsApp, and new surfaces like AI platforms, then translate those insights into communication programs that feel timely, relevant, and delightful. You'll be highly informed by data and experimentation but apply high judgment to anticipate where customer attention is shifting and position Prime Video to meet them there.
Key job responsibilities
- Vision & Strategy: Drive the long-term vision and strategy for Prime Video's off-app customer experience — defining how we show up across outbound channels, conversational surfaces, and emerging AI platforms
- Customer Understanding: Develop a comprehensive understanding of customer lifecycle patterns, content consumption behaviors, and channel preferences to inform when, where, and how we reach customers
- Leadership & Influence: Set the bar for product thinking across the team — mentor PMs, influence cross-org priorities, and represent the off-app experience perspective in senior leadership forums
- Experience Design: Design and implement customer communication experiences that are premium, contextual, and consistent with the in-app experience — across email, push, WhatsApp, and new surfaces
- Innovation: Pioneer new approaches to customer engagement across emerging surfaces including AI platforms, conversational interfaces, and agentic experiences — positioning Prime Video ahead of shifting customer behavior
- Marketing Automation: Build and scale the systems and tooling that enable marketers to create, test, and optimize customer journeys without engineering dependency
- Metrics & Experimentation: Define success metrics, build a robust experimentation roadmap, and drive continuous optimization across all channels and lifecycle stages
- Collaboration: Partner closely with engineering, science, marketing, UX design, and business intelligence teams to bring experiences to market in a complex, fast-paced environment
About the team
Our vision is to establish Prime Video as the premium entertainment brand regardless of where customers engage with us. We meet customers where they are by expanding touchpoints across out-of-app surfaces, delivering compelling experiences that showcase our content and brand, and creating a seamless transition to stream. We contribute to the Prime Video vision by driving high-intent customer engagement into the Prime Video app and strengthening the Prime Video brand in off-app surfaces.
We oversee the Prime Video experiences across customer touchpoints off-app, including: organic & AI surfaces (traditional search and AI), conversational surfaces (WhatsApp), outbound (email and push notifications), A.com and social.
Basic qualifications
- 2+ years of end to end product delivery experience
- 5+ years of technical product or program management experience
- Bachelor's degree
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Preferred qualifications
- Master's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, SEATTLE - 151,200.00 - 204,600.00 USD annually
How we rate this
Sr. Product Manager, Tech, Prime Video Global App Experience at Amazon rates 16 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
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