Sr. Product Manager - Tech , Trust CX Innovations

Amazon is hiring a Sr. Product Manager - Tech , Trust CX Innovations in Sunnyvale, United States. It pays $174k-$235k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this AI product manager role is Works on AI ●●●○: the daily work is on AI products, without building the model.
Pay on this posting starts in line with the typical AI product manager posting on Level.
The posting mentions AI evaluation and AI safety among its tools and skills.
Level classes it as a senior role.
Amazon has 21,000+ other open roles on Level.

AI in this role

ai-evaluationai-safety

Amazon's devices are moving from responding to what customers say to perceiving the world around them. Echo, Fire TV, Ring, and the next generation of ambient devices increasingly see, hear, and remember so they can be genuinely helpful. That capability only earns a place in the home if customers trust how it handles what it perceives.

We are looking for a Senior Technical Product Manager to own the product vision and roadmap for Ambient Trust. You will define how always-on perceiving devices respect the physical space and the people in it, and you will turn that into shipped customer experiences, from today's early real-time visual features to a broad ambient transparency and control surface across the device fleet. You will work across product, engineering, science, design, hardware, legal, and privacy to make trust a reason customers choose our devices.

Key job responsibilities
- Own the multi-year product vision, strategy, and roadmap for Ambient Trust across perceiving surfaces (including voice, vision, and ambient sensing).
- Define the customer experience for ambient transparency and control
- Advance real-time visual understanding experiences from early release toward dependable activation, accuracy, broader device coverage, and proactive, opt-in capabilities.
- Write the narratives and requirements that align leadership and partner teams, and represent Ambient Trust in cross-organization reviews with Product, Hardware, Engineering, Legal, Responsible AI, and Privacy.
- Define the metrics that prove ambient experiences are both trusted and useful, and use them to prioritize.

A day in the life

No two days look the same in this role. You will move between setting long-term product direction and making the concrete calls that keep experiences moving, partnering closely with engineering, science, design, and other teams to turn a hard trust problem into something customers actually feel. You will spend time listening to customers and translating what you learn into priorities, aligning leaders and partner teams behind a clear plan, and making the judgment calls that balance capability, usefulness, and trust. The common thread is that you are the person making sure that as our devices become more capable, customers feel more in control, not less.

About the team
Who We Are:
Trust CX Innovations is a strategic innovation team within Amazon Devices & Services that focuses on advancing AI technology while prioritizing customer trust and experience. Our team operates at the intersection of artificial intelligence, privacy engineering, and customer-centric design.

Our Mission:
To pioneer trustworthy AI innovations that delight customers while setting new standards for privacy and responsible technology development. We aim to transform how Amazon builds AI products by creating solutions that balance innovation with customer trust.

Basic qualifications

- Bachelor's degree
- 5+ years of end to end product delivery experience
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
- Experience owning/driving roadmap strategy and definition
- Experience in regulatory frameworks and policy analysis methodologies
- Experience delivering large, cross-functional, customer facing products
- Experience with explainable machine learning and artificial intelligence methodologies and tools
- Experience analyzing data to make business decisions

Preferred qualifications

- Master's degree in Computer Science, Computer Engineering, or related fields
- Advanced knowledge of AI/ML systems, AI model evaluation frameworks, and responsible AI implementation
- Deep understanding of privacy technologies (differential privacy, federated learning, etc.)
- Experience with accessibility technologies and standards (WCAG, Section 508, ADA compliance)
- Knowledge of global privacy regulations (GDPR, CCPA, etc.) and accessibility compliance requirements
- Experience with large-scale distributed systems and their privacy/accessibility implications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Sunnyvale - 173,900.00 - 235,200.00 USD annually

How we rate this

Sr. Product Manager - Tech , Trust CX Innovations at Amazon rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr. Product Manager - Tech , Trust CX Innovations is an open job at Amazon.
Level rates this role AI Level 3 of 4: Works on AI.
The listed salary is $174k-$235k a year.
The role is based in US, CA, Sunnyvale.
The job was posted on October 1, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

AI EvaluationAI Safety

Also common in AI product manager jobs at this level

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Pay

This job starts at: $174k
Typical AI product manager job: $180k

This posting starts close to the typical AI product manager job. See AI product manager jobs

Questions you could be asked

How do you decide that one model's output is better than another's for a given task?
How do you think about the risk of an AI system in this kind of role failing silently?
Describe a typical day in a role like this one: which parts run through AI directly?
If you removed AI from this role, what would be left, and how do you decide what still needs a human?

Adapt your resume

List these exact terms on your resume: AI Evaluation and AI Safety. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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