Sr Program lead, DSP Payments

AI in this role

Amazon Last Mile DSP Payments team is looking for a Sr Program Lead to improve payment workflows, build financial controls, and automate processes.

excelpower-queryvbamacrosquicksighttableausql

program-managementfinancial-controlsprocess-improvementdata-analysisautomation

Want to build something that actually moves the needle — at Amazon scale? The Last Mile DSP Payments team is looking for a Sr Program lead who doesn't just want a seat at the table, but wants to roll up their sleeves and rebuild the table itself.

We move more than €1B a year across 9 countries, 2,000+ legal entities, and 37,000+ service rate combinations — today, a lot of that runs on semi-automated workflows, Excel files, and cross-functional muscle memory. That's exactly the opportunity: if you're the kind of person who sees a messy, high-stakes process and immediately starts sketching the fix, this is your playground. You'll be hands-on from day one, with real ownership over how hundreds of Delivery Service Partners get paid across Europe.

This isn't a role for someone who wants a fully paved roadmap. It's for someone who wants to build the road.

Key job responsibilities
What You'll Do
Own and drive payment process improvement initiatives across EU manual and semi-automated workstreams — fleet, fuel, incentives, and beyond
Strengthen and build new financial controls and audit trails — find the gaps before they become problems
Build Excel-based tools, models, and dashboards (pivot tables, Power Query, macros, VBA) that replace manual grind with scalable systems
Chase down payment discrepancies across EU countries — trace the data, find the root cause, fix it, and make sure it doesn't come back
Turn messy operational reality into clean, structured requirements that fuel automation with Last Mile Payments Tech
Help shape and execute the DSP payment automation roadmap, working shoulder-to-shoulder with Finance, Tax, Fleet, Pricing, and Tech

A day in the life
- You're an Excel power user — pivot tables, Power Query, and macro/VBA automation are second nature (we'll put this to the test)
- You bring order to chaos — structured thinking that turns ambiguity into a clear plan, fast
- You communicate with energy and clarity — across functions, across geographies, up to leadership and down to the front line
- You learn fast and don't wait to be told twice — complex payment logic, regulatory nuance, and cross-functional dependencies are puzzles you enjoy solving
- You're up for travel — getting in the room with EU regional ops teams, on-site, is part of how you get things done
- You thrive under pressure — peak periods with serious financial stakes don't rattle you, they energize you

**Bonus points for:** AI skills, SQL, BI tools (QuickSight, Tableau), experience with offshore teams, or a second European language

About the team
Our team is focused on delivering programs that improve the experience for our customers while driving operational excellence across the business. We value collaboration, clear thinking, and a willingness to roll up our sleeves to get things done. As we continue to grow, we are investing in new mechanisms and scalable solutions that will shape how we operate in the years ahead. You will join an inclusive group of program managers who support each other, challenge ideas constructively, and take pride in delivering results that matter.

Basic qualifications

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience working cross functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in program or project management
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining and executing program requirements

Preferred qualifications

- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Sr Program lead, DSP Payments at Amazon rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Program ManagementFinancial ControlsProcess ImprovementData AnalysisAutomationExcelPower QueryVba

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where financial controls was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where automation was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Financial Controls, Process Improvement, Data Analysis, and Automation. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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