Sr Program Manager AI Enablement , Sub Same Day (SSD) / R2L

Amazon is hiring a Sr Program Manager AI Enablement , Sub Same Day (SSD) / R2L in Bellevue, United States. It pays $127k-$185k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Works on AI ●●●○: the daily work is on AI products, without building the model.
Tools and skills the posting cites include AI automation, AI enablement and program management.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Lead AI enablement programs across operational businesses to drive intelligent automation and train employees on AI-first problem solving.

ai-automationai-enablementprogram-managementchange-managementintelligent-automation

The Rapid & Rural Logistics (R2L) team is seeking a strategic Program Manager to lead AI Enablement across our high-growth operational businesses. R2L owns end-to-end customer fulfillment aspects including supply chain planning, operations, central programs, delivery, and technology. This role will design and implement frameworks that democratize AI capabilities, enabling teams to leverage AI to drive operational excellence through intelligent automation. This role requires a strategic leader who can balance executive stakeholder management with cross-functional coordination, change management expertise with technical fluency, and strategic thinking with pragmatic execution.

You will build the capability development programs, enablement frameworks, and partnership mechanisms that transform R2L employees into AI-capable problem solvers who can build self-help tools and prototypes using their business knowledge. This includes creating structured learning pathways that enable employees to graduate from foundational AI skills to active problem-solving, facilitating partnerships with Tech teams to scale prototypes into production solutions, and measuring success by how many employees are actively solving business problems with AI.

Key job responsibilities
- Translate the AI enablement vision into executable roadmaps, designing programs that transform employees into AI-capable problem solvers through scalable playbooks, role-based pathways (AI Explorer, Practitioner, Champion), and an AI Champions network that fosters a culture of AI-first thinking
- Design and execute programs that transform R2L employees into AI-capable problem solvers who can build self-help tools and prototypes using their business knowledge
- Build scalable playbooks, role-based pathways (AI Explorer → Practitioner → Champion), and 'office hours' to support employees at varying levels of AI proficiency
- Drive adoption of AI tools through internal communications, workshops, and an AI Champions network to foster a culture of AI-first thinking and active problem-solving
- Partner with Tech teams, and other stakeholders to facilitate partnerships, scale prototypes into production solutions, and integrate AI into existing workflows
- Enable employees to identify high-impact use cases, build proof-of-concepts, and articulate business value to Tech teams for scaling
- Define and track KPIs for AI adoption (training completion, active tool usage, prototypes developed, solutions scaled), productivity gains, and ROI to provide transparency to senior leadership
- Conduct impact assessments that quantify business outcomes from employee-built AI solutions, including productivity gains, quality improvements, and cost savings
- Facilitate peer learning through AI Champions showcases, monthly sessions, AMAs, and community forums that accelerate adoption and innovation
- Establish mechanisms that capture learnings from frontline teams and inform continuous program improvement, ensuring enablement remains relevant and effective

A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Basic qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred qualifications

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 127,200.00 - 185,000.00 USD annually
USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

How we rate this

Sr Program Manager AI Enablement , Sub Same Day (SSD) / R2L at Amazon rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr Program Manager AI Enablement , Sub Same Day (SSD) / R2L is an open job at Amazon.
Level rates this role AI Level 3 of 4: Works on AI.
The listed salary is $127k-$185k a year.
The role is based in US, WA, Bellevue.
The job was posted on September 8, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

AI AutomationAI EnablementProgram ManagementChange ManagementIntelligent Automation

Questions you could be asked

Tell me about a workflow you automated with AI tools, end to end.
Tell me about a project where ai enablement was part of your work. What did you do?
Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where change management was part of your work. What did you do?
Tell me about a project where intelligent automation was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: AI Automation, AI Enablement, Program Management, Change Management, and Intelligent Automation. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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