Sr. Program Manager, Central Operations, JP Central Operations

Amazon is hiring a Sr. Program Manager, Central Operations, JP Central Operations in Tokyo, Japan. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Uses AI ●●○○: an ordinary role that requires AI tools.
The posting mentions GenAI and AI Tools among its tools and skills.
Level classes it as a senior role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Lead central operations programs for last mile delivery networks while utilizing internal AI tools and analytics.

GenAIAI Tools

Central Operations refers to a new approach in Amazon Logistics (AMZL) to define a scalable solution to run the increasingly complex and growing last mile delivery network. Central Operations is a key strategic initiative with a vision to transform the way AMZL executes route planning, scheduling, on-road management and last mile delivery.

We are looking for a Senior Program Manager to join the team and drive improvement in processes and technology used within the operational team. This person will have a strong ability to excel and develop in new teams with a high degree of ambiguity.

At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.

At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.

Key job responsibilities
- Seek to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
- Manage multiple projects and tasks simultaneously and influence, negotiate, and communicate with internal business partners
- Oversee gaps between teams, processes and systems
- Identify and mitigate risks (before they become roadblocks)
- Ensure critical path timelines are met, resource needs are understood and project prioritization is visible to senior leadership
- Work closely with operations, product teams and engineering teams to root cause and solve complex problems related to increasing capability and reliability of our systems
- Partnering with other analysts and BI engineers in planning and analytics to build analytical solutions to deliver on business goals

A day in the life
While you will always strive towards one goal, delighting customers, no two days will be the same. You lead meetings with multiple stakeholders to drive alignment for your programs. You coordinate and write multiple SOPs and documents with management visibility, from strategic to tests to reviews, requiring multiple inputs from several stakeholders. You challenge the status quo and drive data based decisions making with cross-functional teams. You plan and organize to ensure seamless execution. You will continuously find new problems to solve and be required to partner with teams across Japan and the globe to deliver for our customers. You will engage with your team members over 1on1s to offer career coaching guidance and program review. You take business trips within and outside Japan on a need basis to build your skills, network and to gain insights from other regions and bring and export best practices to and from Japan

About the team
JP Central Operations works with every major business lines like AMZL, SSD, AMXL, and Quick Commerce operations across Japan. Our four pillars are standardization, optimization, centralization, and innovation. We offer a variety of services such as route plan, scheduling, volume adjustment, on road management, system configuration, and risk mitigation. We are a diverse and inclusive team offering great opportunities for career growth.

Basic qualifications

- 7+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Business level Communication in English

Preferred qualifications

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Sr. Program Manager, Central Operations, JP Central Operations at Amazon rates 40 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr. Program Manager, Central Operations, JP Central Operations is an open job at Amazon.
Level rates this role AI Level 2 of 4: Uses AI.
The role is based in JP, 13, Tokyo.
The job was posted on July 17, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

GenAIAI Tools

Questions you could be asked

What's a project where you used GenAI hands-on?
Walk me through how you've used AI Tools in your day-to-day work.
This role expects you to use AI tools as part of the job. Which ones have you used, and for what?
Tell me about a time an AI tool got something wrong. How did you catch it?

Adapt your resume

List these exact terms on your resume: GenAI and AI Tools. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.

Get your CV reviewed before you apply

Send your CV and the role you want next. Your review arrives by email within 3 days.

Get a free CV review Check your resume with the ATS resume checker