AmazonPosted 6d ago

Sr. Program Manager, Fleet Health Coach, Global Fleet & Products

Sr. Program Manager, Fleet Health Coach, Global Fleet & Products at Amazon scores 0 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

US, TN, Nashvilleseniorfull-time$104k-$155k

AI in this role

Manage delivery service partner compliance and performance programs to improve last-mile fleet safety and operational metrics.

program-managementdata-analysisfleet-managementprocess-improvementcompliance

Amazon is seeking a Senior Program Manager, Fleet Health Coach who will help build new business improvement paths through monitoring and accountability mechanisms.

At Amazon, we are building a last mile operation that is complimented by Delivery Service Partners (DSP). The Last Mile team is hiring a Senior Program Manager, Fleet Health Coach to develop and lead the enforcement, coaching, and proactive support for DSPs to ensure compliance against Fleet Standards and Requirements. The Senior Program Manager, Fleet Health Coach will be working with DSPs with low compliance scores to understand root causes, provide dedicated support, and to coach them to better performance and fleet readiness. This role will be responsible for executing a new or existing coaching and enforcement program, that includes developing impactful coaching plans, ensuring our DSPs understand program requirements, and taking appropriate action where needed for our safety and compliance standards. Further, this role partners regularly with internal stakeholders to improve programs, products, reporting, and experiences that lead to better safety and business outcomes.

Key job responsibilities
- Own Monitoring and Enforcement Plans (MEPs) within North America to ensure compliance and coach DSPs to improve performance around key metrics
- Develop reporting and communication processes for DSPs to drive performance for key Fleet Standards metrics
- Communicate across teams and to leadership to ensure alignment of goals, tasks, and to ensure the overall success of the program
- Monitor key quality metrics, define and implement initiatives to drive program and process improvements
- Evaluate program policies and enforcement matrix
- Create programs and processes to drive compliance
- Work within time constraints and deliver results to meet critical business needs
- Work across internal teams including Transportation Risk and Compliance, Fleet Managers, Business Coaches, and other Last Mile teams
- Create reporting and metrics to help identify root causes of low performance
- Develop action plans to address root causes and assist with implementing the changes

**Travel expectations will be approximately 25-40%.

Basic qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree

Preferred qualifications

- 2+ years of driving process improvements experience
- Experience working cross functionally with non-tech teams
- Experience implementing repeatable processes and driving automation or standardization

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually
USA, VA, Arlington - 115,600.00 - 160,000.00 USD annually

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Program ManagementData AnalysisFleet ManagementProcess ImprovementCompliance

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where fleet management was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Tell me about a project where compliance was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Data Analysis, Fleet Management, Process Improvement, and Compliance. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

Want your resume actually rewritten for this job?

The free preview above is everything we have today. A full resume rewrite is not live yet and has no price set. Join the waitlist and we will email you if we open it.