AmazonSr. Program Manager, Fleet Health Coach, Global Fleet & Products
Amazon is hiring a Sr. Program Manager, Fleet Health Coach, Global Fleet & Products in Nashville, United States. It pays $104k-$155k a year and Level rates it ; you can apply on Amazon.
Level's read on this job
- Little AI ●○○○ is how Level rates this role: aI is not part of the work.
- Tools and skills the posting cites include program management, data analysis and fleet management.
- Level classifies it as a senior role.
- Level lists 20,000+ other open roles at Amazon.
AI in this role
Manage delivery service partner compliance and performance programs to improve last-mile fleet safety and operational metrics.
At Amazon, we are building a last mile operation that is complimented by Delivery Service Partners (DSP). The Last Mile team is hiring a Senior Program Manager, Fleet Health Coach to develop and lead the enforcement, coaching, and proactive support for DSPs to ensure compliance against Fleet Standards and Requirements. The Senior Program Manager, Fleet Health Coach will be working with DSPs with low compliance scores to understand root causes, provide dedicated support, and to coach them to better performance and fleet readiness. This role will be responsible for executing a new or existing coaching and enforcement program, that includes developing impactful coaching plans, ensuring our DSPs understand program requirements, and taking appropriate action where needed for our safety and compliance standards. Further, this role partners regularly with internal stakeholders to improve programs, products, reporting, and experiences that lead to better safety and business outcomes.
Key job responsibilities
- Own Monitoring and Enforcement Plans (MEPs) within North America to ensure compliance and coach DSPs to improve performance around key metrics
- Develop reporting and communication processes for DSPs to drive performance for key Fleet Standards metrics
- Communicate across teams and to leadership to ensure alignment of goals, tasks, and to ensure the overall success of the program
- Monitor key quality metrics, define and implement initiatives to drive program and process improvements
- Evaluate program policies and enforcement matrix
- Create programs and processes to drive compliance
- Work within time constraints and deliver results to meet critical business needs
- Work across internal teams including Transportation Risk and Compliance, Fleet Managers, Business Coaches, and other Last Mile teams
- Create reporting and metrics to help identify root causes of low performance
- Develop action plans to address root causes and assist with implementing the changes
**Travel expectations will be approximately 25-40%.
Basic qualifications
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree
Preferred qualifications
- 2+ years of driving process improvements experience
- Experience working cross functionally with non-tech teams
- Experience implementing repeatable processes and driving automation or standardization
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually
USA, VA, Arlington - 115,600.00 - 160,000.00 USD annually
How we rate this
Sr. Program Manager, Fleet Health Coach, Global Fleet & Products at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where program management was part of your work. What did you do?
- Tell me about a project where data analysis was part of your work. What did you do?
- Tell me about a project where fleet management was part of your work. What did you do?
- Tell me about a project where process improvement was part of your work. What did you do?
- Tell me about a project where compliance was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Program Management, Data Analysis, Fleet Management, Process Improvement, and Compliance. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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