Sr Program Manager, IN Hub and Flex

Amazon is hiring a Sr Program Manager, IN Hub and Flex in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
The posting mentions program management, last mile logistics and operations among its tools and skills.
Level classes it as a senior role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Drive last-mile logistics operations and delivery partner programs to optimize service performance and growth.

program-managementlast-mile-logisticsoperationsprocess-optimization

At Amazon, we strive to be Earth’s most customer centric company, where people can come to find and discover anything they might want to buy online. At Amazon Logistics, we are building a world-class last mile operation, significantly complimented by our brand new service, which works directly with independent contractors – called delivery partners – to make deliveries to our customers. With this new last mile delivery service (Amazon Flex), individuals can now be their own boss delivering Amazon packages. It is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are nothing short of disruptive, and promise to challenge traditional approaches, and change the way the industry operates.

We are continuing to build a high paced and lean India team to implement and expand our last mile capabilities across key segments of IN Transportation. Amazon is now looking to hire an experienced, passionate, dynamic, analytical, innovative, hands-on, and (most importantly) customer-obsessed program manager.

We are seeking a Sr. Program Manager in India to help establish Amazon Transportation’s last mile delivery as the preferred provider in this specific space in order to build our network of Delivery Partners to drive product utilization and service optimization within the Amazon Transportation world. Internally, this leader will work directly with functions that cut across the organization, including technology, transportation, operations and customer service, to drive a great customer experience for our program. This position will be responsible for managing field/business operations.

The successful candidate will be self-motivated, passionate, highly analytical and detail-oriented, possess superior interpersonal and communication skills, and be comfortable working independently to drive growth and change in a fast-paced environment. Bias for action is an absolute must, and candidates must demonstrate a superior track record of delivering results.

Key job responsibilities
Ensure a best-in-class safety, quality and productivity metrics.
Analyze key metrics from the operation of the program such as onboard, schedule, payment, implement initiatives to drive improvements including new technology developments.
Optimize and standardize the delivery partner experience journey.
Create strategy and take actions to develop delivery partner experience improvement with multiple stakeholders including Product, Technology, Marketing, Shipping & Delivery Services, Legal, PR, and Operations
Lead and coordinate large, complicated projects with multiple stakeholders.
Manage the field operation team of a specific region.

Basic qualifications

- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements

Preferred qualifications

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Sr Program Manager, IN Hub and Flex at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr Program Manager, IN Hub and Flex is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bengaluru.
The job was posted on August 8, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementLast Mile LogisticsOperationsProcess Optimization

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where last mile logistics was part of your work. What did you do?
Tell me about a project where operations was part of your work. What did you do?
Tell me about a project where process optimization was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Last Mile Logistics, Operations, and Process Optimization. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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