Sr Technical Program Manager, Amazon Pharmacy

Amazon is hiring a Sr Technical Program Manager, Amazon Pharmacy in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Tools and skills the posting cites include AWS, program management and distributed systems.
Level classifies it as a senior role.
Level lists 21,000+ other open roles at Amazon.

AI in this role

Lead complex technical programs for Amazon Pharmacy's fulfillment technology and distributed systems, with minor mentions of AI/ML optimization.

aws

program-managementdistributed-systemsfulfillment-technologycross-functional-leadership

Join Amazon Pharmacy's ambitious mission to build a next-generation Pharmacy fulfillment technology that is reshaping healthcare delivery. As a founding member of our new Bangalore team, you'll architect and develop mission-critical fulfillment technology that ensures medication safety for millions while enabling rapid delivery capabilities to scale the business. You'll work on complex distributed systems handling inventory management, order orchestration, and compliance-critical workflows, building from the ground up using Amazon's latest cloud-native technologies and AI/ML capabilities.
The ideal candidate brings systems design experience, expertise in building highly available services, and passion for solving challenging technical problems where quality and compliance are paramount. You'll have the opportunity to integrate with advanced robotics and automation systems, while leveraging AI to optimize delivery speeds, enhance accuracy, and improve operational efficiency.
Amazon Pharmacy is transforming how customers access healthcare by combining Amazon's customer obsession and operational excellence with pharmacy services - making it easier for customers to find, purchase, and receive their medications. This role offers a unique opportunity to shape the technical foundation of this rapidly growing business while directly impacting customer healthcare experiences. Your work will be instrumental in scaling Amazon's pharmacy operations and building technology that could fundamentally change how customers access their medications. If you're excited about delivering large-scale systems that require precision while maintaining Amazon-scale performance, we want to talk to you.

Key job responsibilities
A Senior Technical Program Manager at Amazon Pharmacy Operations is responsible for the planning, execution, and successful delivery of complex technical programs that span multiple teams and have significant impact on business goals and customer experience.
This is a strategic role requiring deep technical understanding combined with exceptional program management capabilities.

Key Responsibilities

Program Ownership & Delivery

Own successful delivery of large, impactful, and highly cross-functional programs while simultaneously tracking smaller projects

Scope and deliver complex, business-critical programs end-to-end, shaping the overall program strategy and roadmap
Manage complex initiatives spanning organizations in support of larger business objectives

Technical Leadership

Work directly with engineering teams on architecture decisions and technology strategy

Understand business strategy and technical design approaches within the pharmacy domain
Gather requirements, document functional and design specifications, and identify appropriate resourcing
Solve ambiguous problems and proactively identify risks before they become blockers

Stakeholder Management & Communication

Build bridges among technology, compliance, legal, and security teams

Clearly communicate goals, roles, responsibilities, and desired outcomes across all levels
Influence and optimize processes across teams, driving the right priorities and trade-offs
Engage effectively at both executive and technical levels with superior written and verbal communication skills

Process & Innovation

Champion innovation and continuous improvement, designing novel solutions to empower teams

Make appropriate trade-offs to optimize timelines and deliverables in consultation with stakeholders
Drive best practices, deal with ambiguity and competing objectives
Follow Amazon's Working Backwards methodology, starting with customer and stakeholder needs

About the team
Amazon’s mission is to make it easier for customers to access the healthcare products and services they need to get and stay healthy. Towards this mission, Amazon Pharmacy Fulfillment Tech strives to build technology to fulfill the world’s healthcare needs as fast as possible at the highest quality, lowest cost, and greatest convenience. While our near-term focus is building fulfillment technology to support Amazon Pharmacy, our North Star Vision is to support the fulfillment of any type of healthcare experience at Amazon. To that end, our systems are flexible enough to integrate with other in-house and third-party systems and extensible to accommodate the ever-growing and changing healthcare needs of our customers. Whether it is building our own software or integrating with other in-house and/or third-party services, we strive to leverage the best-in-class technology available to deliver delightful healthcare experiences to Amazon customers, starting with Pharmacy.

Basic qualifications

- 7+ years of working directly with engineering teams experience
- 5+ years of technical product or program management experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred qualifications

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Sr Technical Program Manager, Amazon Pharmacy at Amazon rates 25 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr Technical Program Manager, Amazon Pharmacy is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bengaluru.
The job was posted on October 8, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementDistributed SystemsFulfillment TechnologyCross Functional LeadershipAWS

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where distributed systems was part of your work. What did you do?
Tell me about a project where fulfillment technology was part of your work. What did you do?
Tell me about a project where cross functional leadership was part of your work. What did you do?
Walk me through how you've used AWS in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Program Management, Distributed Systems, Fulfillment Technology, Cross Functional Leadership, and AWS. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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